Abu Dhabi
Al Sahraa Recruitment Services
Total years of experience :3 years, 10 Months
Al Sahraa Recruitment Services (Al Sahraa Group) 23 Mar 2013 16 Jan 2016
Main Duty:
HR Assistant:
• Using ministry of labor and ministry of interior system.
• Schedules examinations by coordinating appointments.
• Welcomes new employees to the organization.
• Maintains employee information by entering and updating employment and status-change data.
• Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone.
Call Center:
• Communicating with Customers
• Coordinating between Abu Dhabi Police General Head Quarter (ADPGHQ) and towing /recovery service.
• Determines requirements by working with customers
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Produce call reports
The General Pension and Social Security Authority (gpssa) 16Agu2011-7March2012
Main Duty:
Data entry:
• Prepare, compile and sort documents for data entry.
• Update data and delete unnecessary files..
• Enter data from source documents into prescribed computer database, files and forms.
• Verify data and correct data where necessary.
• Print information when required.
• Store completed documents in designated locations.
Abu Dhabi Islamic Bank, Abu Dhabi, UAE 27Feb2011-7April2011
Main Duty:
Customer service officer:
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Handle and resolve customer complaints.
Call Center:
• Answering calls and responding to emails.
• Completing applications on line and over the phone.
• Informing customers of the product features and terms, and persuading customer to submit their application.
• Strong phone contact handling skills and active listening.