Safaa Mansi, Operations Officer

Safaa Mansi

Operations Officer

Data Flow

Location
Jordan
Education
Bachelor's degree, English Language & Literature
Experience
6 years, 4 Months

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Work Experience

Total years of experience :6 years, 4 Months

Operations Officer at Data Flow
  • Jordan
  • My current job since February 2019

Data Flow Company is the leader in auditing certificates for client such : experience - education - health liscense- certificate of good behaviour. My role focuses on verifying the given information in the applicant's form. Searching on the authority then getting the verification written or verbally.

Telesales Agent at Albakhit- Umniah's dealer
  • Jordan
  • February 2018 to December 2018

Albakhit is dealer for Umniah Copmany. My role focused on dealing with customers and serving them with the best of internet services . The process of handling the customer's problems was not easy but useful. To be a good listener and to bring the suitable solutions for the customers were the main tasks in my job. Communication is the best way to market your products and to get rid from the customer's complains.

Call Center Agent at Ashyaat for e-commerce company
  • Jordan - Amman
  • December 2017 to February 2018

As a call center agent. My role focused on handling inbound and outbound calls. Furthermore, listening to the customer's problems and enquirers. Being patient and good listener were the most important skills to have in that job. Finding out the best solutions for the customers was the most creative step during the call. I worked as call center, telesales, data entry agent at the same time. That gave me the ability to improve my personality and experience.

Education

Bachelor's degree, English Language & Literature
  • at University of Jordan
  • July 2017

The major gives me the ability to be have knowledge in many aspects and fields.

High school or equivalent, IT ( Commercial Field)
  • at Asia School For Girls
  • August 2013

The major was focusing on accounting , marketing and electronic commerce materials .

Specialties & Skills

Public Relations
Leadership
Translation Services
Communications
Technical Writing
Workimg under pressure
Listening Skills
communications
public relation
working in team
Deadline Management
Computer skills

Social Profiles

Languages

Arabic
Native Speaker
English
Expert
Hebrew
Intermediate

Training and Certifications

 Worked as a teacher in Gaza refugee camp in Jarash (Training)
Training Institute:
Gaza Refugee Camp
Date Attended:
October 2016
Duration:
160 hours

Hobbies

  • Reading
    Reading many Arabic and English works for different writers and authors.
  • Writing
    Writing Research paper as the graduating project a bout the difficulties/ challanges of translating between the source and target languages.
  • Travelling