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Safaa Mansi, Operations Officer

Safaa Mansi

Operations Officer·Data Flow

Jordan

Bachelor's degree, English Language & Literature

Work experience

Total years of experience: 8 years, 5 months

Operations Officer

February 2019 - Present

Data Flow

Jordan

February 2019 - Present

Data Flow Company is the leader in auditing certificates for client such : experience - education - health liscense- certificate of good behaviour. My role focuses on verifying the given information in the applicant's form. Searching on the authority then getting the verification written or verbally.

Company industry:
Management Consulting
Job role:
Administration

Telesales Agent

February 2018 - December 2018

Albakhit- Umniah's dealer

Jordan

February 2018 - December 2018

Albakhit is dealer for Umniah Copmany. My role focused on dealing with customers and serving them with the best of internet services . The process of handling the customer's problems was not easy but useful. To be a good listener and to bring the suitable solutions for the customers were the main tasks in my job. Communication is the best way to market your products and to get rid from the customer's complains.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Call Center Agent

December 2017 - February 2018

Ashyaat for e-commerce company

Amman, Jordan

December 2017 - February 2018

As a call center agent. My role focused on handling inbound and outbound calls. Furthermore, listening to the customer's problems and enquirers. Being patient and good listener were the most important skills to have in that job. Finding out the best solutions for the customers was the most creative step during the call. I worked as call center, telesales, data entry agent at the same time. That gave me the ability to improve my personality and experience.

Company industry:
Sales Outsourcing
Job role:
Customer Service and Call Center

Education

University of Jordan

July 2017

July 2017

Bachelor's degree, English Language & Literature

Jordan

GPA (point): 3.06 out of 4

GPA (point): 3.06 out of 4

The major gives me the ability to be have knowledge in many aspects and fields.

Asia School For Girls

August 2013

August 2013

High school or equivalent, IT ( Commercial Field)

Jordan

GPA (percentage): 96.2%

GPA (percentage): 96.2%

The major was focusing on accounting , marketing and electronic commerce materials .

Skills

Public Relations
Expert
Public Relations
Expert
Leadership
Expert
Leadership
Expert
Translation Services
Expert
Translation Services
Expert
Communications
Expert
Communications
Expert
Technical Writing
Expert
Technical Writing
Expert
Workimg under pressure
Expert
Workimg under pressure
Expert
Listening Skills
Expert
Listening Skills
Expert
communications
Expert
communications
Expert
public relation
Expert
public relation
Expert
working in team
Expert
working in team
Expert
Deadline Management
Expert
Deadline Management
Expert
Computer skills
Expert
Computer skills
Expert

Social profiles

Languages

Arabic
Native Speaker
English
Expert
Hebrew
Intermediate

Training and Certifications

Training
 Worked as a teacher in Gaza refugee camp in Jarash
Gaza Refugee Camp
Oct 2016

Hobbies

  • Reading
    Reading many Arabic and English works for different writers and authors.
  • Writing
    Writing Research paper as the graduating project a bout the difficulties/ challanges of translating between the source and target languages.
  • Travelling