Safa Nelekani

- Handled 150+ customer inquiries monthly with an 85% resolution rate within 24 hours, increased customer loyalty by 18%.

- Collaborated with cross-functional teams to resolve service issues, streamlined operations and enhanced satisfaction.

- Utilized CRM tools to managed client records, scheduled follow-ups and generated performance reports.

- Maintained seamless communication with clients and service teams, delivered high-quality support and built lasting trust with international customers.

- Assisted in onboarding and orientation of new hires

- Coordinated recruitment and HR administrative tasks

- Organized staff engagement activities for 250+ employees

- Maintained accurate HR records for compliance

-Designed customized travel itineraries and packages

-Managed 50+ bookings and client communications

-Assisted clients with U.S. and Schengen visa applications

-Maintained booking and payment transaction records

Managed guest reservations, check-ins and check-outs

Handled guest inquiries and ensured satisfaction

Coordinated guest requests with other departments

Supported smooth front office operations