Branch Manager & Elegant Center Manager
AUDI Bank
مجموع سنوات الخبرة :22 years, 4 أشهر
Elegant Center:
1-Finalized Elegant Proposition in cooperation with Marketing Department and Retail Management
2- Hiring of Team Members 3 Relationship Manager and one Assistant RM
3-Presented Elegant Proposition to all stakeholders within the organization
4- Inaugurated Elegant Services back in November 2015
5- Driving the performance of the Unit towards achieving the targets set for the business in
terms of new to Bank Elegant Clients and Liabilities and assets portfolio growth.
Branch:
1. Implementing branch sales budget and business plan.
2. Driving, managing and tracking the branch performance toward achieving business, sales and service quality goals
3. Meeting in regular basis with branch staff to review, assess and enhance level of sales and service.
4. Coaching and training staff to insure full awareness of bank products and services.
5. Ensuring that all audit points are fully adhered to and that they are not repetitive.
6. Managing and implementing channels migration strategy.
7. Managing staff rotation within branch to insure all functions are fully covered.
8. Ensuring the adherence to the branch operations manual.
. Acquiring, growing and deepening priority banking customer relationships through effective
relationship management
. Focusing on the analysis and satisfaction of priority customers’ financials as well as
investment needs objectives.
. Driving the performance of the Unit towards achieving the targets set for the business in
terms of Wealth Management sales volumes portfolio growth.
. Managing a team of relationship managers responsible of acquiring and deepening
customers’ relationships.
. Developing and implementing marketing and sales promotions in conjunction with the
marketing central team.
. Enhancing and maintaining operational integrity across the full range of products and
processes.
. Managing day to day financial and key indicators in the priority banking for the Unit.
. Ensuring all points of customer service practices are excellent in handling customers’
complaints and issues.
. Handling escalated customers complaints effectively and complete customer satisfaction.
Providing leadership, coaching and support to team members by setting SMART objectives
and fulfilling training requirements and motivating team.
. Ensuring full awareness of all policies and procedures adopted by the bank.
. Sourcing new business opportunities under own sales code and covering any shortfall of the overall Unit target set.
. Ensuring a 100% + achievement of Unit set target.
6th Circle Branch
1.Driving, managing and tracking the branch performance toward achieving business, sales and service quality goals and targets through marketing bank products and services and increase customer data base by direct and cross selling.
2. Coaching and training staff to insure full awareness of bank products and services.
3. Ensuring that all audit points are fully adhered to and that they are not repetitive.
4. Ensuring the adherence to the branch operations manual.
Managed a branch of 30K client base, and oversaw a team of 19 members. During the first 5 months a considerable attention was given to rectify and modify number of audit and compliance issues as well as recognizable achievements within provided services in the branch. Good commercial approach to solving problems and developing business which enabled me to achieve Branch’s financial targets consistently since beginning of 2011.
Managed a branch of 2K clients base, and 7 staff. My major challenge was to increase the customers’ data base as well as increasing the liability side of the balance sheet. Major achievements were having at least 100 new to bank clients on monthly basis in addition to increase the Liabilities volume by USD 1mio per month.
Managed a portfolio of around 250 clients, with an approximate value of USD 70mio. The Portfolio is one of the oldest Premier Portfolios at the bank, with high intensity of V.I.P clients.
Responsibilities and job description:
1- Manage the Internal and External Customer relationship and satisfaction level
2- Full compliance and adherence with Internal Business Processes and Procedures
3- Achieve Business Growth and Financial Targets(Number of Premier Customers, Investments, Deposits, Credit Cards, Loans
1- Daily, Weekly, Monthly and Yearly MI reports, which was the management’s tool to trace the progression of business on all the bank’s products.
2- Managing Marketing Budget
3- Planning and the execution of targeted campaign to promote a number of the bank’s products such as Credit Cards, Internet Banking, Phone Banking
KASHA is a Swiss-Jordanian joint venture which provides total educational solutions to customers in Iran, Turkey, North Africa and the Middle East region.
Responsibilities and job description:
1- Set monthly and annual marketing plans.
2- Design and execute customized promotional activities, such as mass mailing
Campaigns as well as the production of different promotional materials (catalogues, leaflets, company giveaways…)
Attend number of the international book fairs the company participates in (Frankfurt Book Fair 2005, London book fair 2005, ELTEX Libya book fair 2005,
Set comprehensive media plans for different products’ campaigns by analyzing the target group, using statistical softwares such as Poppy and Statex.
I took two Courses supervised by professional members in UM7 and McCann Erikson World Group and they are:
1-Communication Essentials / 20th of April / Amman -Jordan
2- Annual Media Workshop / 2nd of May -2002/ Dubai- United Arab Emirates
Very Good/ Top 10