Safa Zakeer

• Managed product intake from customers, ensuring accurate
documentation and verification of quantities.
•
Verified product counts and maintained accuracy in inventory and
transaction records.
• Served as the primary point of contact for clients, handling inquiries,
concerns, and service requests professionally.
• Prepared and processed KYC (Know Your Customer) documentation in
compliance with company and regulatory standards.
• Coordinated with Head Office and internal departments to ensure
smooth processing and timely service delivery.
• Collaborated with team members to monitor workflow progress and
meet service deadlines.
• Prioritized and assigned tasks based on client urgency to ensure efficient
turnaround times.
• Built and maintained strong, long-term client relationships to enhance
retention and satisfaction.
• Resolved customer issues effectively, maintaining high levels of customer
satisfaction.
• Maintained detailed records of client communications, transactions, and
service updates using internal systems/CRM.
• Communicated progress updates between clients and internal teams to
ensure transparency and service excellence.

• Managed candidate registration processes efficiently and accurately.
• Coordinated interview schedules between candidates and management.
• Posted job vacancies across multiple social media platforms to support
recruitment efforts.
•
Assisted in basic website creation and content updates.