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Safa Zakeer, CLIENT SERVICE EXECUTIVE

Safa Zakeer

CLIENT SERVICE EXECUTIVE·INTERNATIONAL GEMOLOGICAL INSTITUTE (IGI)

Qatar

Master's degree, Administration And Business Administration

Work experience

Total years of experience: 1 years, 3 months

CLIENT SERVICE EXECUTIVE

January 2024 - January 2025

INTERNATIONAL GEMOLOGICAL INSTITUTE (IGI)

Thrissur, India

January 2024 - January 2025

• Managed product intake from customers, ensuring accurate
documentation and verification of quantities.

Verified product counts and maintained accuracy in inventory and
transaction records.
• Served as the primary point of contact for clients, handling inquiries,
concerns, and service requests professionally.
• Prepared and processed KYC (Know Your Customer) documentation in
compliance with company and regulatory standards.
• Coordinated with Head Office and internal departments to ensure
smooth processing and timely service delivery.
• Collaborated with team members to monitor workflow progress and
meet service deadlines.
• Prioritized and assigned tasks based on client urgency to ensure efficient
turnaround times.
• Built and maintained strong, long-term client relationships to enhance
retention and satisfaction.
• Resolved customer issues effectively, maintaining high levels of customer
satisfaction.
• Maintained detailed records of client communications, transactions, and
service updates using internal systems/CRM.
• Communicated progress updates between clients and internal teams to
ensure transparency and service excellence.

Company industry:
Business Support Services
Job role:
Customer Service and Call Center

INTERNSHIP

May 2023 - June 2023

KL JON HUNT MANAGEMENT CONSULTANCY PVT.LTD

Thrissur, India

May 2023 - June 2023

• Managed candidate registration processes efficiently and accurately.
• Coordinated interview schedules between candidates and management.
• Posted job vacancies across multiple social media platforms to support
recruitment efforts.

Assisted in basic website creation and content updates.

Company industry:
Human Resources Outsourcing
Job role:
Accounting and Auditing

Education

APJ Abdul kalamTechnological University

January 2024

January 2024

Master's degree, Administration And Business Administration

India

Calicut university

January 2022

January 2022

Bachelor's degree, Business Administration

India

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DELIVERY FOCUSED
Intermediate
DELIVERY FOCUSED
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MASTER OF BUSINESS ADMINISTRATION MBA
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
SAP HANA
Intermediate
SAP HANA
Intermediate

Languages

English
Beginner
Malayalam
Beginner

Training and Certifications

Certifications
SAP S/4 HANA