Safaa Abdullah Hasan

• Handle Incoming Phone Calls • Resolve standard customers requests and route issues that require follow-up to Customer service Team
• Communicates customer inquiries/messages/feedback to teams and sales owners • Provide satisfactory service to customers

Provide the necessary high level quality and support to IATA’s business partners involved in the day to day operations of IATA’s distribution services in the Middle East and Africa regions
Liaise with IATA business units and coordinate customer service activities.
Pro-actively communicate with Airlines and Travel Agents and Receiving, Arranging, Filling and Scanning the bank guarantee according to the IATA’S Code and ensure their currency.
Entering the data’s of bank guarantee in Aims and Sales force tool and helping in release the expired and terminated bank guarantee to the Agent.
Provide timely and effective customer solutions in accordance with Service Level Agreements and Standard Operating Procedures.
Provide customer assistance through multiple channels (phone, web, email) to stakeholders within the Middle East and Africa regions and be part of a customer centric dedicated team.
Be the customer’s point of contact for IATA's resolutions and settlement systems procedures.
Assist in maintaining up-to-date internal databases (BSP Link, AIMs, others) and document all customer interactions and scanning the bank guarantee and uploading it as an attached files in IATA’s Customer Relationship Management tool - Sales force.
Be the customers' point of contact for IATA Resolutions and Settlement Systems procedures; Pro-actively handle ticket stock distribution and standard Administrative Forms inventory and distribution, replenish customer orders.
Maintaining and developing the Log book for the entire received bank guarantee with full distribution details for control purposes.
Contribute to any other tasks as required by the Departmental Manager.

Coordinate all activities related to the Document Control procedure, including technical documents, drawings, and commercial correspondence.
Input document data into the standard registers ensuring that the information is accurate and up to date.
Generate the various document control reports as required.
Typing of site documents, and follow up of all the site needs
Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable
Maintain updated records of all approved documents and drawings and their distribution clearly
Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.
Maintaining the files and control logs as required by the project.
Maintaining bills of materials, logging invoices for shipping and receiving requirements.
Follow the flow of documents to ensure, or control, their route and proper handling. Lost or misfiled documents can cause problems in accounting, inventory, compliance matters and project details.
Examine all documents to ensure their accuracy.

Input document data into the standard registers ensuring that the information is accurate and up to date.
Generate the various document control reports as required.
Typing of site documents, and follow up of all the site needs
Makes sure that controlled copies of latest approved documents and drawings are given to the appropriate staff, subcontractors and suppliers as applicable
Maintain updated records of all approved documents and drawings and their distribution clearly
Maintain the documents and drawings in the Document Control office under safe custody without any damage or deterioration with easy traceability.
Maintaining the files and control logs as required by the project.
Maintaining bills of materials, logging invoices for shipping and receiving requirements.