Key Accounts Associate
Axiom Telecom
Total years of experience :10 years, 7 Months
Based in Riyadh, responsible for the business management of the major Key Account customers like Jarir, Saleco, Carrefour, E-Max, Obaikan and others, with a monthly sales volume responsibilities. Major responsibilities included:
* Negotiate the annual business contracts with Key Account customers. Ensure the alignment of these contracts with the internal guidelines, as advised by internal departments (Finance, Logistics, and Service Centers).
* Plan and execute the annual business plans of the Key Account customers. This includes the sales volume, trade promotions and visibility programs by customer.
* Conduct daily visits to Key Account customers. Meet with the Key decision makers, provide reviews on business standings, agree on corrective measures if needed, and ensure commitments towards the complete implementation of the agreed on business plans.
* Ensure the achievement of sales volume targets by customer. Ensure the achievement against all business KPI's (coverage, distribution, visibility).
* Provide monthly / quarterly volume forecast by brand / model / customer. Update the volume forecast on regular basis (based on actual product movement) to ensure no over / under stocking is resulted.
* Update internal scorecards on regular basis. Ensure all customer payment & dues are done on time.
Contacts and visits prospective customers to determine needs
•Qualifies prospective customer opportunities against key variables such as budget, timing, decision-making process, competitors, etc
•Creates and performs sales presentations to match company's products/services with identified needs
•Sells products/services through face-to-face contact
•Remains knowledgeable of company's products/services to facilitate sales efforts
•Maintains sales records and prepares sales reports as required
•Often responsible for complex and difficult to close sales
•Maintains regular contact with customers to ensure satisfaction:
•Maintains a regular schedule of contact via phone/on-site visits
•Alerts client to new or improved products/services
•Relays client feedback to product development staff
•Assists management in devising direct sales plans and strategies:
•Assists management in determining effective sales techniques
•Determines ways to differentiate from competitors
•Work with management to identify up sell opportunities
•Assist marketing with design and promotional strategies
-Acting Team leader and cash controller in more than one of the company's shops (Sales dept.)
-Responsible for reporting daily sales activities to outlet supervisor
-Selling the products and services of Zain.
-Coordinate with other departments for smoother operations of procedures and processes.
-Assist and evolve plans and imaginative solutions (suggesting ideas)
-Handling Customers’ inquiries & complaints.
-Processing, Ordering, distributing and control material & tools for the shop.
-Responsible for preparing the stock report on daily basis, and making sure of the availability of the stock in all the shops.
-Train others in concerned area.
-Responsible for the Motivation of the Contact center team, ensuring proper behavior and commitment were maintained within contact center team, and provide the C.C supervisors with the updated information and reports
-Answering the customers’ queries and reporting their problems through indirect contact over the phone.
-Research, Telemarketing, Call Back Team, Collection, Directory, Profiling.
B.A Degree in Business Administration