Account Manager
AFX Global trade
مجموع سنوات الخبرة :10 years, 2 أشهر
- Actively sell products to customers in order to be able to achieve the agreed sales targets.
- Develop and manage relationships with clients and partners.
- Introduce new business by participating in trading events and seminars/webinars .
- Work closely with management to implement marketing campaigns for the region.
- Research and build offerings to attract new business.
- Support clients with questions regarding trading, funding procedures, and technical issue.
- Explain to clients the Company's trading systems.
- Follow-up and follow-through on all (open online trading account) customers services matters.
- Follow up on inquiries from existing and new customers .
- Search for and develop new customers within existing customer segments.
- Provide management with information about what is going on in the market (activities of customers and competitors; potential risks and chances for the business) .
- Actively sell products to customers in order to be able to achieve the agreed sales targets.
- Develop and manage relationships with clients and partners.
- Introduce new business by participating in trading events and seminars/webinars .
- Work closely with management to implement marketing campaigns for the region.
- Research and build offerings to attract new business.
- Support clients with questions regarding trading, funding procedures, and technical issue.
- Explain to clients the Company's trading systems.
- Follow-up and follow-through on all (open online trading account) customers services matters.
- Follow up on inquiries from existing and new customers .
- Search for and develop new customers within existing customer segments.
- Provide management with information about what is going on in the market (activities of customers and competitors; potential risks and chances for the business) .
●Deliver the agreed group telemarketers targets within budget through appropriate planning, recruitment, direction, organisation and control of the telemarketers team.
●Management of the Telemarketing team •
●Recruit, train, roster and manage a team of casual telemarketers to meet agreed lead targets.
●Monitor daily statistics and report on set for all team members to ensure optimal service results are achieved.
●Coach, mentor and develop team members including through call coaching sessions, call evaluations and development of outbound sales scripts .
●Contribute to the development of a high performance culture within the business including providing leadership, coaching, support and advice to direct reports •
●Responsible for the Telemarketing budget •
●Liaise with the sales team to ensure optimal service is being provided through lead generation.
●Determine resource requirements including skill levels and the required capabilities are in place to achieve telemarketing targets .
●Ensure employees in the Telemarketing team have sufficient knowledge and information to perform their roles .
●Ensure all employees have clear performance criteria and any issues which are affecting the achievement of performance outcomes are managed promptly.
●Deliver daily, weekly and monthly reports.
●Responsible for the current systems, policies and procedures used by the Telemarketing team.
●Make recommendations regarding any changes or new operational processes and implement those changes.
“Marketing Affairs for all Arab Nation”
●create a process-impelled workflow for sales or telemarketing and needs to follow-up and qualification.
●develop call scripts for telemarketer’s use with lead generation and qualification timely.
●create team compensation structure and performance metrics perfectly for presenting to the seniors.
●try for increasing the client base so has to supervise telemarketers in persuading the customers to buy the organization’s products and services.
●interface closely with sales and marketing department as well to ensure alignment.
●use data driven examines to optimize telesales and telemarketing operations.
●maintain the follow-up procedures and laws to new clients correctly and initiating them under minimal supervision.
●maintain accurate detailed and applicable contact data in the database.
●work for increasing the sales such as calling sales prospect individuals in target industries for qualifying leads and setting up appointments for sales force directly.
●Developing, training, and managing telesales or telemarketing teams for technology or software organizations.
●Identifies prospects by reading telephone and zip code directories and other prepared listings.
●Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
●Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
●Completes orders by recording names, addresses, and purchases, referring orders for filling.
●Keeps equipment operational by following manufacturer's instructions and established procedures.
●Secures information by completing data base backups.
●Maintains safe and clean working environment by complying with procedures, rules, and regulations.
●Maintains operations by following policies and procedures, reporting needed changes.
●Contributes to team effort by accomplishing related results as needed.
●Identifies prospects by reading telephone and zip code directories and other prepared listings.
●Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
●Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
●Completes orders by recording names, addresses, and purchases, referring orders for filling.
●Keeps equipment operational by following manufacturer's instructions and established procedures.
●Secures information by completing data base backups.
●Maintains safe and clean working environment by complying with procedures, rules, and regulations.
●Maintains operations by following policies and procedures, reporting needed changes.
●Contributes to team effort by accomplishing related results as needed.
Graphic Designs (Adobe Photoshop - InDesign – Illustrator-AfterEffect-AutoCad-AutoCad 3D-Maya-3D Max)
