Clinic Supervisor
Tajmeel specialized medical center
Total years of experience :8 years, 10 Months
▪ Managing the day to day activities of the premium medical center with emphasis on Derma/cosmetic and dental specialties based in Al Dar Headquarters.
▪ Supervising the activities of various departments like OPs, insurance, reception, maintenance, purchasing and other general responsibilities.
▪ Ensuring best services since we cater to the premium customers like UAE nationals & Europeans/ Americans.
▪ Achieving the set monthly targets by pushing the doctors and tracking appointments.
▪ Directly involved in marketing campaigns and organizing camps (Govt entities), monitoring results.
▪ Creating customized monthly offers for departments based on footfall trends and demography.
▪ Weekly /monthly meeting with all concerned departments. Reporting to area manager.
▪ Employee assessment and recruitment
▪ Coordinating activities of all departments in 2 branches(Deira & Jumeira)of clinic including Insurance, Marketing and Accounts.
▪ Purchasing and stock control of all supplies for the clinics.
▪ Assigning duty for maintenance & transportation personnel.
▪ Working with the management on works related to establishment of a new clinic.
▪ Monitoring activities of Insurance by cross checking the approvals, submissions and rejections.
▪ Assisting the HR department on duty roster, screening and recruiting new employees.
▪ Conversing with Doctors for feedback and quality control.
▪ Ensuring the reception/administration’s work meets is at par with expectation.
▪ Weekly meeting with marketing team for sales analysis.
Managing all the day to day activities of a polyclinic with a staff count of more than 150.
Assess and oversee the work efficiency of various departments either personally or with the assistance of ERP software and KPI's.
Streamlined purchasing for Pharmacy, Store and Optical shop; Reduced purchasing cost by 37%.
Concept-to-Execution strategies for untapped services, markets & demography that yielded amazing results.
Aggressive marketing strategy (Below The Line/Through The Line) increased patient footfall by 21% average annually
Coordinate with finance dept to assess P/L and create reports to be submitted to higher management.
Monitoring insurance dept, negotiate with insurance companies on yearly contracts and reconciliations ensuring minimum deduction on claim amount.
Organized various medical and dental camps in companies/schools including Almarai.
Orientation classes for Doctors and other departments to keep them motivated and updated.
Introduced lean management optimizing patient care and cutting expense by 28% .
Ensuring quality control and specifications required by MOH is maintained at all times.
Ensured business, profitability and explored new markets for the relatively new surgical distribution company.
Annual sales turnover increased by 35%.
Procuring products for the company from the cheapest source without compromising the quality.
Motivating, monitoring, coordinating the day to day activities of sales executives working under the company.
Extensive travelling to analyze and study various markets across Saudi Arabia.
Reduced operating budget waste by 29% year-over-year through new inventory management system
Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers & management trainees.
Streamlined logistics and significantly cut down vehicle expense by 55% through installation of GPS trackers.
Impressed by the efficient management skills and decision making abilities, an additional job profile was also given, as the General Manager for the parent company. Wherein critical, sharp and pronto decisions were to be made that directly affected the sales activities of various entities (Electronics, Stationery, Security systems, Clothing & Opticals) of the trading company.
Shuttled between India and UAE managing office in India and establishing a new one in Sharjah UAE.
Constant interaction and negotiations on my behalf opened up the market, creating business for the company.
Initiated two key partnerships which resulted in 42% revenue growth.
Created a small team of dedicated sales executives to guarantee end to end implementation of orders according to customer needs Liaised with local doctors to organize Medical and Dental camps, and thus increased the brand value.
Researched and updated all products and competitors in market.
Kept current database on medical trends. Initiated general trading through licensed import of other items from China and other countries through Fujeirah free zone.
Through expanded territory company created a jump in sales volume and profits.
Conducted product awareness workshops for Dentists
IN INDIA: Initiated our foray into other states in India and helped to start up office in Bangalore, Karnataka State.
Acquired sub contracts to supply medical and dental equipments to the Government hospitals and satellite clinics.
Lead launch of several new products.
Supplied materials to wholesalers in Sri Lanka and India which further pushed our sale volume.
Increased revenue, entered new markets, negotiated cost savings, improved vendor performance and reduced lead times.
