Safnas MB

it administrator في Ceylon infinity Contracting co-UAE

• الإمارات العربية المتحدة - دبي
• يناير 2021 إلى ديسمبر 2023

IT Support Executive في MAS Holdings – Vidiyal, Kilinochchi / Eureka Technology Partners

• سريلانكا - Kilinochchi
• فبراير 2020 إلى نوفمبر 2020

• Skilled in hardware and software troubleshooting
• Offer timely technical assistance to end-users
• Efficiently manage ticketing system for issue resolution
• Strong communication skills, ensuring excellent resolution
• Effective problem resolution and troubleshooting expertise
• Collaborative team player, fostering effective teamwork
• Maintain comprehensive documentation of technical issues
• Consistently met SLAs, achieving 98%+ on-time resolution rates