Safwan Alzahrani

• Designed and deployed a comprehensive Training Management Platform using PHP and MySQL, serving more than 4, 000
trainees annually and reducing administrative workload by 35%.
• Maintained 99.9% network availability across four healthcare centers through troubleshooting and supporting Cisco and HP
network infrastructure.
• Resolved 20+ high-priority technical support requests weekly through IT ticketing systems and direct user support.
• Developed workflow automation solutions that saved employees approximately three hours per week and improved
departmental efficiency by 20%.
• Participated in infrastructure support, system maintenance, and end-user technical assistance.
• Developed an AI-powered Clinical Co-Pilot solution using Ollama and n8n to support healthcare workflows and decision
making processes.

 Managed daily branch operations, ensuring eAicient workflow and service delivery.
Supervised and coordinated branch staA, scheduling, attendance, and performance monitoring.
Monitored sales performance, inventory levels, and operational KPIs.
Prepared operational reports and supported management decision-making through data analysis.
Improved branch eAiciency through process optimization and operational planning.
Maintained high customer satisfaction levels by ensuring service quality and eAective issue
resolution.
Coordinated communication between branch operations, suppliers, and company management.