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Wed Mansi, Customer Experience Representative

Wed Mansi

Customer Experience Representative·Upsource by Solutions

Saudi Arabia

Bachelor's degree, Information Systems

Work experience

Total years of experience: 2 years, 1 months

Customer Experience Representative

September 2024 - November 2025

Upsource by Solutions

Medina, Saudi Arabia

September 2024 - November 2025

• Managed customer inquiries across multiple communication channels and ensured timely issue resolution.
• Investigated customer concerns and service related issues to support customer satisfaction.
• Handled complaint follow ups and escalations while maintaining accurate documentation.
• Analyzed recurring customer and technical issues to identify process improvement opportunities.
• Collaborated with cross functional teams to improve operational efficiency.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Technical Support Specialist

September 2023 - March 2024

Orbit Technology

Medina, Saudi Arabia

September 2023 - March 2024

• Provided technical support for digital communication services and messaging platforms.
• Diagnosed and resolved service delivery and system related issues.
• Assisted users with troubleshooting activities and technical inquiries.
• Documented incidents, resolutions, and support procedures.
• Supported continuous improvement initiatives through issue analysis and documentation.
Company industry:
IT Services
Job role:
Information Technology

Air Flight Operations Trainee

June 2022 - August 2022

Saudia

Medina, Saudi Arabia

June 2022 - August 2022

• Developed a monitoring system for navigator hotel accommodation requirements.
• Supported operational reporting and performance monitoring activities.
• Utilized KPI based tracking tools.
• Assisted in analyzing operational data and maintaining documentation.
Company industry:
Airlines

Education

Taibah University

June 2023

June 2023

Bachelor's degree, Information Systems

Saudi Arabia

GPA (point): 4.78 out of 5

GPA (point): 4.78 out of 5

Graduated with first class honors

Skills

CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CYBER SECURITY
Intermediate
CYBER SECURITY
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
DATABASE MANAGEMENT
Intermediate
DATABASE MANAGEMENT
Intermediate
INFORMATION SYSTEMS
Intermediate
INFORMATION SYSTEMS
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
SYSTEMS ANALYSIS
Intermediate
SYSTEMS ANALYSIS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Expert

Arabic

Native Speaker