Wed منسي

• Managed customer inquiries across multiple communication channels and ensured timely issue resolution.
• Investigated customer concerns and service related issues to support customer satisfaction.
• Handled complaint follow ups and escalations while maintaining accurate documentation.
• Analyzed recurring customer and technical issues to identify process improvement opportunities.
• Collaborated with cross functional teams to improve operational efficiency.

• Provided technical support for digital communication services and messaging platforms.
• Diagnosed and resolved service delivery and system related issues.
• Assisted users with troubleshooting activities and technical inquiries.
• Documented incidents, resolutions, and support procedures.
• Supported continuous improvement initiatives through issue analysis and documentation.

• Developed a monitoring system for navigator hotel accommodation requirements.
• Supported operational reporting and performance monitoring activities.
• Utilized KPI based tracking tools.
• Assisted in analyzing operational data and maintaining documentation.