Lead Product Manager
siParadigm
Total years of experience :20 years, 3 Months
Defined, debated, defended, iterated and communicated LIS product roadmap with software development, operations and the executive leadership teams
• Lead scrum team (PM, UX, Design, Engineering) and was accountable for their velocity and impact, owning key product metrics
• Defined business requirements for Software Development team and worked with cross functional teams throughout all phase of the software development process
• Comprehensive Management of requirements delivering wide range of documentation including RFP, requirements documents, mockup and wireframes for business analysis activities.
• Provided ongoing product training to internal and external clients to ensure clear understanding of product value proposition
• Gathered feedback from customers and domain experts to understand business processes and pain points
• Managed RFP process for a Salesforce.com implementation.
• Streamlined software development processes with the standard best practices covering requirements analysis, source control, software quality, and release management processes.
• Successful deployment of IT offshore business unit in Cairo to build and support new laboratory information system.
• Complete management of reporting modules from reporting requirements to BI implementation and customization using Crystal Reports® and Jasper Reports.
• Smooth transition of IT infrastructure into Amazon cloud to reaching a 99% reliability and availability of IT infrastructure
• Acted as a liaison between business units and software development team to implement sales management module for healthcare laboratories.
• Effectively managed many HL7 interconnect projects and managed to decrease the turnaround of building the interface with potential clients to 1-2 weeks by implementing a robust open source scalable and configurable software (Mirth).
• Overlooked the implementation and deployment of new medical billing software with ICD10 and gateway interfaces.
• Managing a team of experts to implement Siebel CRM Call Center release implementation
• Managing business users’ requirements and design sessions and reviewing vendor deliverables.
• Owning change management processes related to the CRM program introduction and recommending launch different launch approaches
• Initiated and managed many projects to automate functions in customer care to improve customer care KPIs such as AHT and FCR.
• Managing and challenging vendor proposed solutions for Siebel implementation and providing recommendations for better implementation approaches based on understanding of the existing architecture.
• Business consulting for telecom end-to-end business processes with recommendations of proper solutions that increase the call center efficiency KPI’s
• Modeling all customer care and retail as-is consumer and corporate processes, and reviewing the proposed to-be processes.
• Managing integration between Siebel and many OSS nodes such as HLR, PCRF, etc.
• Managed cross function teams in Customer Care, Commercial, IT, and Sales, defining integration strategies and process re-engineering initiatives.
Development and Testing Teams Leader, New National Passport Issuing System
• Took responsibility of customer requirements gathering and acceptance
• Managed the design and implementation team activities and took responsibility of deliverables
• Managed integration with other vendors’ development work
• Lead the testing team to ensure the quality of the deliverables.
• Participated in the design and development of a bill collection project in Egypt Post.
o Hands-on experience in the LHS BSCS billing and invoicing team
o Participated in developing and billing of new rate plans using BSCS billing system.
o Proactively proposed new efficient changes in the bill cycle process workflow.
o Effectively managed cross-department work activities that involved colleagues from marketing, application support, service engineering, and call center with different levels.
o Participated in the development of ER version 7, a multi-tier J2EE large application including many technologies like EJB, JSP, RMI, XML, and Oracle PL/SQL through the full software development lifecycle.
o Provided support to team members on version control and environment setup