Relationship Manager
CARS24 Arabia
Total years of experience :9 years, 2 Months
Understanding the characteristics, capabilities, and features of the vehicle, and providing the potential customer with detailed information
Assisting customers with the relevant paperwork required for successful sale to be processed and co-ordinate will the customer until the deal is closed and the vehicle is taken by the customer
Develop and implement strategies to enhance sales efficiency and increase generated revenue
Makes recommendations for enhancements to training, processes, or other areas to improve performance, remove customer effort and enhance the overall employees’ and customers’ experience.
Build and maintain long-term business relationships.
Serving as a key member of a business expansion team handling expansion activities in the Middle East market spread across GCC.
Making performance metrics for the team.
Meeting the clients and consulting them for a better learning approach for CBSE, ICSE, IB andIGCSE Curriculum.
Making performance metrics for the team. Creating daily and weekly reports for the Management.
Logging conversations with clients on CRM software and maintaining the database properly.
•Advising prospective students and parents on the program in person via telephone/emails and guiding them through the enrollment & admission process
•Counseling to the students and building excellent rapport which will help the business to grow.
•Maintains accurate record/files of classes, instructors, students and perform other related tasks assigned by the Director.
•Participate in and organize events, to our courses and counsel parents, how our courses will benefit their child.
Operations Management - Team handling-Individual Contributor
- People Management - Performance Management - Executing Transition project
Level 2
Role:
Installing and configuring computer operating systems and applications.
Monitoring and maintaining computer systems and networks.
To educate customer by taking Remote access.
Troubleshooting the DSLAM and to raise a ticket for technician
Follow up and make scheduled call backs to customers where necessary
Managed call flow and responded to technical support needs of customers.
Greeted customers in a timely fashion, while quickly determining their needs.
Reviewed operational records and reports to project sales and determine profitability.
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