ساجنيك dey

• Spearhead enterprise IT operations and support for Daimler Truck across the EMEA and APAC regions.
• Administer user provisioning (CRUD), access management, and IAM protocols utilizing ServiceNow, Active Directory, Corporate Directory, and IT Shop.
• Manage high-volume incidents, RITMs, and technical escalations, consistently maintaining strict SLA compliance for global stakeholders.
• Develop and generate routine operational reports and dashboards to optimize workflow administration and global team coordination.