Sr. System Administrator
Fiddelis Global Services Pvt. Ltd.
Total years of experience :10 years, 8 Months
Monitoring of windows servers, AV, and Backups with Kaseya monitoring tool and escalating issues accordingly.
Communicate with Group IT colleagues, particularly in U.S., to ensure all escalated issues & requests are being worked on.
Managing and Implementing Backups of servers by using Acronis True Image software and Ntbackup Utility.
Managing intranet domain accounts 653 Desktops & Laptops in unicon.com as per domain policy.
Managing Windows XP, Seven, Server 2003 & 2008.
Managing the Domain & users in domain providing rights.
Configuration Cisco Router and Switch.
Cabling and crimping the network cables.
Provides desktop level software & hardware support to Desktops/Laptop in corporate office.
Email configuration in local & remote clients system.
Installation, Configuration & Troubleshooting of Thunder Bird, Outlook Express and MS Outlook 2003, 2007 and 2010.
Installation & configuration of Print Server, Local & Network Printers, Scanner.
Provides support to Linux Ubuntu) for installation & troubleshooting.
Handling problems related to LAN Issues.
Provide support on Hardware and Desktop level maintenance including installation and
Configuration of Local and Network printers for the users mostly Canon and HP.
Responsible for Configuration and Maintenance of Outlook express and Microsoft outlook for E-Mail Management.
Responsible for Installation, Implementations and Maintenance of McAfee Antivirus.
Responsible for performing and managing the data backup of users by using various backup tools.
Providing Remote Support for home users and other city's users by using Team Viewer, Show my PC, and CISCO VPN client software.
Monitoring of all LAN and WAN links of Times of India through Advent net's OP Manager Software.
Coordinate with vendors and service providers and Follow up the ITIL process for better service feedback.