service unit manager
Saudi business machines
Total years of experience :10 years, 9 Months
Promoted in 2023 to lead services business unit in Saudi Business Machine (SBM). Owning all aspects of building, managing, and maintaining relationship with customers, business partners ad vendors for technology infrastructure field. In addition to, sourcing and recruiting new business streams and develop solutions in partnership with cross functional leadership to ensure sustainable growth and market share expansion. My role requires to efficiently prioritize work-flows, monitor continuous improvement, establish and maintain enterprise resource assets to manage customers & partners needs and incorporate lessons learned for business development.
Controlling Services pipeline, GP% & revenue.
Resource Cost Control.
Develop Services Solutions to align with the market.
Explore win-win opportunities.
Explore recent technologies related to DC services.
Plan licensing, pricing, marketing, and sourcing.
Insuring Services business continuity.
Research competitors, work with manufactures and distributors.
Updating Services Modules provided by SBM, relying on market demand.
Sourcing new strategic relationships & Managing relationship between SBM & key vendors.
Main contact of all channels of Schneider services business unit, service partners as
well as resellers.
● Channels improvement over the different business industries.
● Responsible for extending support needed to channels by providing new leads, help
them to win tenders, providing solutions needed to the end user and assist in the
solution development.
● Responsible for partners trainings.
● If needed, Providing supervision for the partner engineering team during services
such as installation, start-up, commissioning, turnover and warranty of a signed
projects.
● Managing channels services contracts.
● Daily contact through calls, visits, meetings with partners to insure accurate and
updated forecast, as well to meet targets agreed in the contracts
Supply chain, Contracts, forecasting, on SAP system.
Teaching In a international school what helped improve my English language, teached Arabic and social studies and Quran
History of the world
