Unit Coordinator
Cleveland Clinic Abu Dhabi
Total years of experience :17 years, 4 Months
Helping to keep the clinic organized & coordinate communication between caregivers and medical staff by
- Greeting new patients
- Perform several clerical duties such as maintaining important papers and records of the caregivers
- Ordering supplies, issuing PRs using different software
- Coordinating patient schedules (booking, rescheduling, canceling appointments)
- Update databases with patient information & maintaining the same up to date.
- Ensure all caregivers data is kept confidential.
- Keep a track of the numbers by assists in data collection and maintaining a statistical tracker of occupational health activities.
- Provides appropriate documentation & reports requested by the management.
- Initiate & coordinate the transition of the new occupational health filing system with HIMS.
- Create and assist in developing comprehensive reports that were presented directly to management.
an office Manager organizes & supervises all of the administrative activities that facilitate the smooth running of the bureau such as.
- Provide executive level administrative support to the Regional & Financial directors of the company
- Event planning including coordinate & schedule appointments and meetings for the directors.
- Help to establish new branch in Abu Dhabi, which included obtaining Trade license
- Arrange & update all HR related issues (leaves, Visas, New-hired).
- Maintain & manage stationary & office inventory.
- Handle all elements of staff travel requirements from airport pick up, flight & hotel bookings and transportation.
- Answered phones, screened and directed calls.
- Processed correspondence and emails & provide all clerical support for all regional staff
- Licensed from Abu Dhabi securities market & Dubai Financial Market.
- Following market movements and reporting to clients.
- Responsible for all outgoing & incoming correspondence.
- Answer questions regarding status of various accounts & attend to problems or complaints from customers in person, on the telephone or by written correspondence.
- Answer inbound calls in support of customer needs. Convey in a reassuring manner step by step instructions to resolve application issues.
- perform queries in multiple databases and adhered to ADSM/DFM policies and regulations.
- Open trading accounts & enter data accurately & efficiently into appropriate data system and maintain the same.
- Complete a variety of forms & prepare account summaries & reports.
- Set up and maintain various files, records and registers.
- Process adjustments, returned cheques and refunds. Also receive cash, issue receipts and maintain accurate financial records and documentation.
- Demonstrate willingness to learn new and different concepts of some complexity and to apply that knowledge to achieve multiple objectives.
Deliver Customer Service via:
- Handling transactional services initiated through phone.
- Provide product details.
- Support general inquiries.
Follow-up activities arising from customers’calls:
- Resolution of complaints.
- Highlight operational issues.
- Preparation of reply letters to customers.
Data gathering and statistics preparation:
- Logging of complaints issues and inquires.
- Conduct customer surveys.
Change and suggest process improvement and also implement the same.
Participate in projects by providing assistant and support to the Team Leader and Department Manager.
Cross selling the bank’s retail products over the phone.
Product Expert Officer.
Receiving incoming calls from customers with regards to:
- flight reservations and schedule inquiries. (Entering customers’ details, arranging the credit card payment and explaining reservations/payment policies and procedures).
- reservations amendments /cancellation( entering details and explaining policies and procedures)
Complains and problems.
Inquiries and question about air Arabia, flights, policies, payments...Etc
Marketing and promoting the Air Arabia image and success by good listening, providing qualified and excellent customer services, proficiency, and patience.
- Designing banners using Adobe Photoshop 7.
- Analyzing data using Excel.
- Updating databases.
- Taking care of the reservation for the validations shows.
- Communicating with clients, through calling or sending emails asking and receiving required information.
-Filing.
- Sending Faxes.
- Writing Business letters.
- Communicating with people and handling problems.