sahar helal

• Sales & Marketing: Developing and executing sales and marketing strategies to drive business growth and meet company objectives.
• Customer Service & Satisfaction: Ensuring high standards of customer care, building long-term client relationships, and maintaining strong satisfaction across all accounts.
• Customer Follow-Up: Proactively following up with customers throughout the sales cycle to ensure timely delivery, resolve concerns, and maintain long-term loyalty.
• Market Positioning & Mission: Defining and upholding the company's market value, vision, and mission within the education and publishing industry.
• Printing Operations: Overseeing the full printing process, from production planning to final delivery, ensuring quality and timeliness.
• Writer: Writing and developing original book content for educational and general publishing projects.
• School & University Supplies: Sourcing, supplying, and managing materials to meet school and university needs.
• Strategic Partnerships: Maintaining strong working relationships with leading universities across the Gulf region, particularly Saudi Arabia.
• Client Solutions: Helping customers by maintaining tailored strategies and best practices suited to their specific field and needs.

• Developed and maintained marketing strategies to meet agreed company objectives.
• Attended book fairs across Lebanon and the Middle East, managing the full coordination process from venue booking and negotiations to stand setup, with a focus on maximizing book and product sales.
• Evaluated customer research, market conditions, and competitor data to refine and adjust marketing plans as needed.
• Built trust and value with stakeholders, communicated effectively, drove execution, fostered innovation, and maintained a strong customer delivery focus while collaborating across teams with integrity.

• Followed up with clients, negotiated deals, and prepared offers.
• Visited clients to deliver demonstrations of web design services.

• Produced, edited, and filed correspondence in both Arabic and English.
• Arranged meetings, took minutes, and maintained organized notes.
• Managed incoming and outgoing telephone, fax, and courier communications.
• Devised and maintained office systems, including document and information storage.
• Generated purchase orders and offers, and provided partial assistance to the General Manager.
• Reviewed daily cash summaries and cash/check deposits; reconciled purchase orders with receiving reports and vendor invoices.
• Verified that invoices were properly signed, dated, stamped, and approved prior to payment.
• Checked receiving and purchasing controls and stock sheets against invoices.

• Reported directly to the General Manager and attended directors' meetings.
• Prepared agendas, meeting minutes, memos, and administrative letters.
• Prepared invoices, quotations, and business proposals.
• Coordinated with audit firms to maintain accurate accounting documentation.
• Prepared salary and payroll documentation.