سحر نصرالله, CUSTOMER SERVICE

سحر نصرالله

CUSTOMER SERVICE

EMIRATES

البلد
لبنان - بيروت
التعليم
بكالوريوس, business applied travel and tourism
الخبرات
1 years, 0 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :1 years, 0 أشهر

CUSTOMER SERVICE في EMIRATES
  • الإمارات العربية المتحدة - دبي
  • نوفمبر 2011 إلى أغسطس 2012

 To provide our customers both internal and external, with the best services. I will do my best
 To cheerfully greet every customer with a smile, 100 % of the time.

 To ensure that, I receive no valid complaints from Dnata customer about the quality of services.
 To maintain Emirates professional image by adhering to all applicable corporate grooming guidelines.
 To deal professionally with my peers and managers.

 Check-in / boarding.

 Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.
 Identify and meet the standard and special service requirements of the

passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.

tour consultant في emirates holidays
  • الإمارات العربية المتحدة - دبي
  • مايو 2009 إلى يونيو 2009

 I learned how assist the customers with planning, organizing and booking their travel.


 I learned how to deal with customers by giving them good customer service


 I also learned how to have self-confidence while answering all the question about the destinations the customer wants to travel to even if I didn’t know the answers of some questions.


 I learned how to be professional in advising the customers about their holiday packages that Emirates Holidays offer them

الخلفية التعليمية

بكالوريوس, business applied travel and tourism
  • في EMIRATES AVIATION COLLEGE
  • يناير 2009

Emirates (Bachelors in business applied travel and tourism) ✓ 2007- 2009: EMIRATES AVIATION COLLEGE, United Arab Emirates

الثانوية العامة أو ما يعادلها, Travel and Tourism
  • في Indian Public High School
  • يناير 2006

(High National Diploma in Travel and Tourism) ✓ 1993- 2006: Indian Public High School (high school /science stream)

Specialties & Skills

Booking
Immigration
Microsoft Office
Science
Aviation
ANSWERING
AVIATION
CUSTOMER SERVICE
MICROSOFT OFFICE
MS ACCESS
MS EXCEL
MS OFFICE

اللغات

العربية
متمرّس
الانجليزية
متمرّس
الفرنسية
مبتدئ

التدريب و الشهادات

Dnata – Check-in experience (تدريب)
معهد التدريب:
emirates aviation college
تاريخ الدورة:
November 2010
aviation security training (تدريب)
معهد التدريب:
emirates aviation college
تاريخ الدورة:
December 2010
dangerous goods for pasenger handeling (تدريب)
معهد التدريب:
emirates aviation collge
تاريخ الدورة:
December 2010