CUSTOMER SERVICE
EMIRATES
Total years of experience :1 years, 0 Months
To provide our customers both internal and external, with the best services. I will do my best
To cheerfully greet every customer with a smile, 100 % of the time.
To ensure that, I receive no valid complaints from Dnata customer about the quality of services.
To maintain Emirates professional image by adhering to all applicable corporate grooming guidelines.
To deal professionally with my peers and managers.
Check-in / boarding.
Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations.
Identify and meet the standard and special service requirements of the
passengers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner.
I learned how assist the customers with planning, organizing and booking their travel.
I learned how to deal with customers by giving them good customer service
I also learned how to have self-confidence while answering all the question about the destinations the customer wants to travel to even if I didn’t know the answers of some questions.
I learned how to be professional in advising the customers about their holiday packages that Emirates Holidays offer them
Emirates (Bachelors in business applied travel and tourism) ✓ 2007- 2009: EMIRATES AVIATION COLLEGE, United Arab Emirates
(High National Diploma in Travel and Tourism) ✓ 1993- 2006: Indian Public High School (high school /science stream)