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Sahar Nussibah, Operations Manager

Sahar Nussibah

Operations Manager·Omicron Solutions JO

Jordan

Bachelor's degree, Computer Science & Information Systems

Work experience

Total years of experience: 20 years, 2 months

Operations Manager

March 2021 - Present

Omicron Solutions JO

Amman, Jordan

March 2021 - Present

• Ensure all operations are carried out in an appropriate, cost-effective way.
• Improve internal processes for all functions.
• Promote a company culture that encourages top performance and high morale.
• Apply best practices in managing and delivering projects.
• Perform quality controls and monitor production KPIs.
• Setting up the standards for different processes and functions.
• Coordinating resource allocation in the company’s projects.
• Supporting all functions of the business to work together.
• Supporting the company’s vision and strategy.

Company industry:
Software Development
Job role:
Information Technology

Project Manager

March 2020 - February 2021

Al-Bayanat Al-Raqamieh

Amman, Jordan

March 2020 - February 2021

• Assist in the definition of project scope and objectives, involving all relevant
stakeholders and ensuring technical feasibility
• Manage changes to the project scope, project schedule and project costs
using appropriate verification techniques
• Develop a detailed project plan to monitor and track progress
• Manage the relationship with the client and all stakeholders
• Meet with clients to take detailed ordering briefs and clarify specific
requirements of each project
• Ensure that all projects are delivered on-time, within scope and within budget
• Provide project updates on a consistent basis to various stakeholders about
strategy, adjustments, and progress
• Coordinate internal resources and third parties/vendors for the flawless
execution of projects
• Create and maintain comprehensive project documentation
• Delegate project tasks based on junior staff members' individual strengths, skill
sets and experience levels
• Develop spreadsheets, diagrams and process maps to document needs
• Perform risk management to minimize project risks
• Report and escalate to management as needed
• Use and continually develop leadership skills

Company industry:
Software Development
Job role:
Banking

TAC Team Manager

March 2018 - March 2020

Estarta Solutions

Amman, Jordan

March 2018 - March 2020

• Leading a team of 59 customer support engineers.
• Handle escalations and follow ups with end customers.
• Serving in as a liaison role; create a bridge that connects the technical
and business perspectives for customer engagement.
• Demonstrate knowledge of processes and team dynamics across the
organizations as well as the superior coaching and motivational skills
required to engage, develop and retain top talent on high-performance
team.
• Supervise activities of CSE team and evaluate performance with key
metrics.
• Assumes leadership role in the TAC across-functional teams to drive service
delivery and/or product improvements.
• Prepare reports for upper management and different departments.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

Product Manager

February 2016 - March 2018

7awi

Amman, Jordan

February 2016 - March 2018

• Managing the Projects lifecycle using scrum methodology
• Translating product strategy into detailed requirement and prototypes
• Scoping and prioritizing activities based on business and customer impact
• Working closely with engineering teams to deliver with quick time-to-market and optimal resources
• Driving product launches including working with public relations team, executives and other product management
• Creating project plans and timelines
• Acting as a product evangelist to build awareness and understanding

Company industry:
IT Services
Job role:
Management

Quality Head

November 2013 - January 2015

Startappz

Amman, Jordan

November 2013 - January 2015

• Managing Quality Department and setting the standards and Quality Processes
•Recommend enhancements to the managed product(s) according to user feedback and research
•Crunch large amounts of data with a strong analytical skills
•Ability to work with a cross-functional team

•Software Quality Enhancement.
•Software Testing (Functional, Integration, GUI, Usability)

•Reviewing and Enhancing Systems' Interface and Design.
•Managing the Defects workflows using Bug Tracking System
•Perform regression testing until releasing the software
•Assure that all standards are followed
•Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
•Responsible for quality control and quality assurance spanning the gamut of operations.
•Redefine the integration process between the production department and other departments.

Company industry:
IT Services
Job role:
Quality Control

Project Manager

February 2009 - April 2009

IBOX Technology "We create Websites"

Amman, Jordan

February 2009 - April 2009

• Managing the Projects lifecycle
• Assigning tasks to team members
• Business Analysis
• Software Quality Control.
• Evaluating Project members according to their performance and improvement levels
• Creating project plans and timelines using MS-Project
• Meeting Customers to get project needs and suggest improvements.

Company industry:
Software Development
Job role:
Management

QA Head and Senior BA

August 2008 - December 2008

ITEC Technologies

Amman, Jordan

August 2008 - December 2008

• Managing Quality Department and setting the standards and Quality Processes
•Recommend enhancements to the managed product(s) according to user feedback and research
•Crunch large amounts of data with a strong analytical skills
•Ability to work with a cross-functional team
•Evaluate team members
•Business Analysis
•Software Quality Enhancement.
•Software Testing (Functional, Integration, GUI, Usability)
•Constructing test scenarios and execute them.
•Reviewing and Enhancing Systems' Interface and Design.
•Managing the Defects workflows using Bug Tracking System
•Perform regression testing until releasing the software
•Assure that all standards are followed
•Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
•Responsible for quality control and quality assurance spanning the gamut of operations.
•Redefine the integration process between the production department and other departments.

Company industry:
Software Development
Job role:
Management

Project Manager / Head of Quality Assurance Department

October 2006 - September 2008

Arab Directory for Web Services

Jordan

October 2006 - September 2008

Project Manager / Software Quality Assurance Consultant for the projects.

Responsibilities:
•Manage a web product fully in terms of product development
•Recommend enhancements to the managed product(s) according to user feedback and research
•Crunch large amounts of data with a strong analytical skills
Ability to work with a cross-functional team
•Evaluate team members
•Business Analysis
•Software Quality Enhancement.
•Software Testing (Functional, Integration, GUI, Usability)
•Constructing test scenarios and execute them.
•Reviewing and Enhancing Systems' Interface and Design.
•Managing the Defects workflows using Bug Tracking System
•Perform regression testing until releasing the software
•Assure that all standards are followed
•Evaluate developers’ skills by analyzing system defects.
•Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
•Responsible for quality control and quality assurance spanning the gamut of operations.
•Redefine the integration process between the production department and other departments.

Company industry:
Software Development
Job role:
Management

Quality Assurance Engineer

July 2006 - September 2006

Knowledg Horizon

Jordan

July 2006 - September 2006

Software Quality Assurance Consultant for the projects.
Responsibilities:
•Software Quality Enhancement.
•Software Testing (Functional, Integration, GUI, Usability)
•Constructing test scenarios and execute them.
•Reviewing and Enhancing Systems' Interface and Design.
•Managing the Defects workflows using Bug Tracking System
•Perform regression testing until releasing the software
•Assure that all standards are followed
•Evaluate developers’ skills by analyzing system defects.
•Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
•Responsible for quality control and quality assurance spanning the gamut of operations.

•Redefine the integration process between the production department and other departments.

Company industry:
Software Development
Job role:
Quality Control

Senior Quality Assurance Officer

June 2003 - August 2006

Menhaj Educational Technologies (www.menhaj.com)

Jordan

June 2003 - August 2006

Software Quality Assurance Consultant for the projects.

Responsibilities:

• Software Quality Enhancement.
• Software Testing (Functional, Integration, GUI, Usability)
• Constructing test scenarios and execute them.
• Reviewing and Enhancing Systems' Interface and Design.
• Managing the Defects workflows using Bug Tracking System
• Perform regression testing until releasing the software
• Assure that all standards are followed
• Evaluate developers’ skills by analyzing system defects.
• Directing, monitoring and coordinating, sectional processes, evaluations and plans, to guarantee standard running conditions and process productivity in accordance to daily / monthly production plans and schedule.
• Responsible for quality control and quality assurance spanning the gamut of operations.
• Redefine the integration process between the production department and other departments.

Company industry:
Software Development
Job role:
Quality Control

Graphic Designer - Multimedia Developer

August 2002 - June 2003

Menhaj Educational Technologies

Jordan

August 2002 - June 2003

Responsibilities:

• Developing E-learning Software using Macromedia Flash MX, Flash MX 2004 and Flash 8

• Recording narration needed for the e-lessons

• Integrate objects of the software

• Perform unit testing

• Coding using Action Script

Company industry:
Software Development
Job role:
Design, Creative, and Arts

Computer Teacher

September 2000 - July 2002

Futurekids Center

Jordan

September 2000 - July 2002

Teaching a proper curriculum for students in schools and in the center.
Teaching in the following schools: Rosary School in Marj El-Hammam and the Bishops School

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Philadelphia Private University

August 2002

August 2002

Bachelor's degree, Computer Science & Information Systems

Jordan

GPA : Very Good with Honor Degree

sukayna bent hussain

June 1997

June 1997

High school or equivalent, tawjihi

Jordan

GPA (percentage): 87%

GPA (percentage): 87%

Scientific Stream

Skills

Team Management
Expert
Team Management
Expert
Product Management
Expert
Product Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Project Management
Expert
Project Management
Expert
oracle, java, visual basic 6, c++ and javascript.
Intermediate
oracle, java, visual basic 6, c++ and javascript.
Intermediate
computer applications (Windows, WinWord, Excel, PowerPoint, Access, Internet).
Expert
computer applications (Windows, WinWord, Excel, PowerPoint, Access, Internet).
Expert
Designing websites
Intermediate
Designing websites
Intermediate
Adobe Photoshop, Macromedia Flash MX, Macromedia Flash MX 2004, and Microsoft Front Page.
Expert
Adobe Photoshop, Macromedia Flash MX, Macromedia Flash MX 2004, and Microsoft Front Page.
Expert
writing requirements
Expert
writing requirements
Expert
MS Project
Intermediate
MS Project
Intermediate
Product Management
Expert
Product Management
Expert
Business Analysis
Expert
Business Analysis
Expert
Quality Assurance
Expert
Quality Assurance
Expert
Project Management
Expert
Project Management
Expert

Languages

English
Expert
Arabic
Expert
French
Beginner

Memberships

PMI.org

member

December 2020

Training and Certifications

Certifications
Training of Trainer TOT
Nov 2022
Scrum Master
Jan 2021
PMI PMP Certificate
Dec 2020

Training
Mini MBA In Practice Course
ChangeZone Center
Jul 2017
Emotional Intelligence Course
ChangeZone Center
Feb 2013

Recommendations

Monther Abushaikh

May 2010

May 2010

CTOColleague

This letter is my personal recommendation for Sahar Nussibah. Until just recently, I have been Sahar’s colleague for several years. I found her to be consistently pleasant, tackling all assignments with dedication and a smile. Besides being a joy to work with, Sahar Nussibah is a take-charge person who is able to present creative ideas and communicate the benefits. She has successfully developed several project plans for our company. Though she was an asset to our quality assurance efforts, Sahar was also extraordinarily helpful in other areas of the company. I highly recommend Sahar for employment. She is a team player and would make a great asset to any organization. Sincerely, Monther Abushaikh Chief technical officer at ikbis.com

Mohammad Kiwan

Nov 2008

Nov 2008

PMO ManagerManager

Sahar is a unique person. She is passionate about her work, has high momentum toward results, and confronts issues wiithout delay. She has strong personality yet friendly and easy to deal with. In a couple of months working at ITEC, she became a key person, and delivered a good amount of quality internal deliverables, as well as being involved in a large-scale project in which she added a lot of value. I attest the value and professionality she will bring to any employer.

Kefah Issa

Jun 2008

Jun 2008

Technical ManagerColleague

Sahar is a dedicated person, who takes her work passionately. I highly admire the way she takes initiative and responsibility and then the determination she shows in making things happen. I enjoyed working with Sahar.

Amjad Mahfouz

May 2008

May 2008

Multimedia / Creative DirectorManager

On the work side Sahar shows amazing abilities , she is smart, accurate, quick learner, able to improve work and delivers on time, she showed flexibility in handling different types of tasks and was able to tackle many problem with ease, for her there is no such thing as a hard task and has the technical background to support her in any case. On the personal level Sahar is fun, loyal, trustworthy, motivating and she's great in communicating with other members and a great team player/leader.

Arwa Jassem

May 2008

May 2008

Communication SupervisorManager

Sahar displays exceptional professionalism in her work ethics and performance at all times. She has outstanding scrutiny for detail and strives at all times to excel at her work. Her organizational and multi tasking skills are remarkable allowing her to integrate and coordinate her work efficiently across departments. On a personal level Sahar is a truly admirable individual with outspoken ideas and thoughts which makes her a character that stands out from a crowd, gaining respect from anyone who knows her. Sahar is added value to any organization she is part of and should be treated as a valuable asset as such.

Eman Jibreel

May 2008

May 2008

Process Improvement ConsultantManager

Dear, Sahar is considered an excellent employee to hire, becasue she is the following skills: - Organized - Deliver Quality of work - Deliver on time - Very good analatical skills - Initiative - Ambitious - Welling to learn I hope for her a prospect future, becasue she deserve it. Eman Jibreel

Hobbies

  • Charity Projects
  • Reading