Programme Test Manager
Jaguar Land Rover
مجموع سنوات الخبرة :25 years, 3 أشهر
Programme Test Manager on the Global & China IAM Cyber Security Programme
The Identity & Access Management cyber security programme envelopes the JLR complete user identity sphere including employees, customers, business partners and vehicles hosted around the UK, China, and the rest of the world. The programme was delivered using the ForgeRock Identity Access Management (IAM) platform, and the Wallix Privileged Access Management (PAM) and Endpoint Privilege Management (EPM) platforms, all which integrate with JLR’s enterprise SAP and Salesforce based systems. I am currently the End-to-End Programme Test Manager for all the Global & China testing.
Key Contributions:
• Creation, execution, and governance of the IAM programme Test Strategy.
• Set up and led teams of onshore/offshore QA Leads/Engineers (circa 30) including managing resources, financials, and forecasting.
• Implemented automation testing, to achieve a 70% reduction in regression testing effort, and fewer defects within the QA, INT, and PROD environments.
• Successfully sourced and negotiated UAT, Security, and Performance & Volume testing partners from internal and external markets.
• Built a high-performing testing team, leading to promotion of employees.
Accountabilities and Responsibilities:
• Accountable for the end-to-end programme test management & governance of circa thirty testing resources.
• Supplying reporting updates to Portfolio Director and other project and business senior stakeholders.
• Proactively checking progress, resolving issues, and starting corrective action.
• Finding potential risks and devising risk mitigation strategies to avoid delays and setbacks during project delivery.
• Ensuring proper level of quality, on time and within budget, following the project plan and portfolio governance arrangements.
• Facilitating effective communication between team members and stakeholders to keep everyone informed on project progress and any issues.
• Managing risks & issues to the project's successful outcome.
• Maintaining detailed project documentation, including reports, status updates, Project Initiation Document, plans and risk register.
• Support of solution into Operation Acceptance working closely with Service Delivery & Transition managers.
• Work with environment integration leads to define requirements for the DEV, QA, and Pre-Prod environments in readiness for testing.
• Conduct internal test governance prior to sign offs on test deliverables from stakeholders to meet audit requirements.
• As an advocate of testing and agile delivery principles, I conduct training for the testing teams, and supply support to other squad members in best test practices, resulting in increased team productivity.
The newly created CDS system was designed to allow the UK government to cope with the increased international trade as part of Brexit and post-Brexit, and to improve the ability to respond to new international trade and taxation risks. These applications were designed to integrate with many of the HMRC’s digital and SAP based systems.
Key Contributions:
• Delivery of the SIT and UAT testing of the PEGA BPM platform based EORI Registration and Subscription System
• Delivery of the SIT and UAT testing of the IBM platform-based Declaration Management System (DMS)
• Implemented automation testing to achieve a reduction in regression testing effort, and to create automated test data, resulting in faster test execution and reduced manual effort.
Accountabilities and Responsibilities:
• Led teams of onshore, cross-site QA Engineers (circa 15) including managing and coaching.
• Supplying reporting updates to programme directors, and other project and business senior stakeholders.
• Monitor progress, track and resolving issues, and starting corrective action.
• Conduct test governance prior to sign offs on test deliverables from stakeholders to meet audit requirements.
• Conduct training for the testing teams and supply support to other squad members in best test practices, resulting in increased team productivity.
• Reviewing test cases and scenario threads to evaluate multiple systems and cross thread testing.
• Attend forum meetings with other test and technical leads to analyse multiple HMRC systems and platforms including the HMRC Digital web pages and API’s, testing of SAP systems (ETMP, FICA, FICO, PI, TRM, PSCD), and testing of the key IBM Declaration Management System (DMS).
• Govern the testing and reporting upkeep of testing tools such as JIRA and Confluence.
• Work with key stakeholders such Products Owners, and end clients to play back tests scenarios for review and sign off.
• Accountable for the SIT & UAT test sign-off prior to the production pre-release Go, No-Go meetings.
Working directly with Programme Project, Operations, and Release managers, I managed the successful delivery the UAT testing of 125+ of Siemens critical applications following the migration of Siemens on premise metering data centre to a new site hosted by Atos.
Key Contributions:
• Planning, creation, execution, and governance of the UAT Test Strategy used by the programme to check progress.
• Set up, coached, and led teams of UAT testers consisting of the Siemens Business Domain leads, a challenge that involved managing a team of over fifty application users.
• Set up and hosted a programme defect management forum to track and manage risks & issues to the project's successful outcome.
• Working with the operations manager to plan and execute the disaster recovery testing prior to go-live.
Accountabilities and Responsibilities:
• Supplying reporting updates to programme director and managers, and other business senior stakeholders.
• Proactively checking progress, resolving issues, and starting corrective action
• Ensuring proper level of quality, on time and within budget, following the project plan and portfolio governance arrangements
• Facilitating effective communication between team members and stakeholders to keep everyone informed on project progress and any issues.
The Tax-Free Childcare, and the Digital Evidence Capability programmes are two PEGA BPM & Case Management platform-based systems. The TFC system arose when the Government announced its intention to support working families with their childcare costs by giving support equivalent to 20% spent on childcare. The DEC system was created due to the need of the HMRC’s Counter Avoidance team wanting to reduce an estimated £13bn of tax in risk of tax avoidance schemes.
Key Contributions:
• Delivered the SIT & UAT testing for both projects in parallel, and on time, specifically for the TFC programme as it had a fixed Go-Live date mandated directly by government policy.
• Creation of cross-site test teams by recruiting testers and negotiating with other area leads to second added support to meet deadlines.
• Implemented test automation to reduce the regression testing effort and allow greater focus on functional testing.
• Introduced a formal defect management forum to the programmes to track and manage risks & issues, which was successfully received by the senior stakeholders.
Accountabilities and Responsibilities:
• Test Lead within two teams of four testers, the testing was delivered using the Agile Scrum method.
• Attending sessions with Architects, Tech Leads, BAs, and POs to plan future scope of work.
• Reviewing test cases/scenarios with Product Owners for approval and sign-off.
• Supplying reporting updates to programme director and managers, and other business senior stakeholders.
• Monitoring progress, resolving issues, and starting corrective action.
• Facilitating effective communication between team members and stakeholders to keep everyone informed on project progress and any issues.
• Oversaw and supported the Network Rail IT Projects Test Strategy & Approach document.
• Governance of the testing being delivered by third party onshore/offshore partners and suppliers.
• Reviewing testing documentation to ensure that they met the needs of the business from a functional, non-functional, and service requirements perspective.
• Coordinated, managed, and supported the Network Rail internal business acceptance testing teams and end users.
• Managed the RAID catalogue for service risks, testing defect management to progress issues.
• Reviewing and supporting project change requests for approval into production deployment.
Project - CRMM Improvements Programme (CRMM2) for the HMRC Account.
The CRMM application is a web based PEGA BPM application designed to capture risks associated with tax payments for companies within the various UK sectors. I was re-invited to be part of the testing team for the CRMM Improvements Project as I was previously involved in the successful testing, delivery and implementation of the of the original CRMM application in May 2011.
Project 1 - CRMM Improvements Project (CRMM2).
• Project aim was to test the completely revamped CRMM application developed by PEGA Consultants.
• Project was delivered using the agile methodology with Use Case driven development and testing with iterations of code released on a daily/weekly basis.
• Responsible to demonstrating and mentoring new testers on the as-is and the to-be versions of the application.
• Lead Tester within a team of 4-6 testers aimed at testing the full functionality of the application.
• Directly reported to the Test Lead, Test Manager and Project Managers.
• Analysis of complex business work flows documents, business rules documents, use case documents and data dictionaries to create complex high and low level test scripts.
• Reviewing of peer test scripts and test execution to ensure quality assurance was maintained in order to obtain client sign off.
• Frequent interactions with Test Lead, Lead BA, Dev Leads and Business Leads in order to obtain further understanding of requirements and reduce risk and ambiguity.
• Involved in the creation and sourcing of test data prior to and during test execution.
• Involved in the following types of testing: Smoke Testing, Exploratory Testing, Functional System Testing, SIT, UAT, Data Migration, Performance, Regression and Live Issues Support.
• Test evidence collated and stored for audit and comparison.
• IBM Rational ClearCase used for document storage and version control.
• Daily progress and issues were discussed in the daily stand up meetings.
• Defects managed using JIRA Agile v6.5.
• Provided application consultancy to the test automation team in relation to the creation of regression packages.
Project 2 - Data Migration of CRMM1 into CRMM2
• Working with Test Lead, Lead BA and Business Lead to scope level of testing and risk based scenarios.
• Involved in creation and mining of complex business scenarios at various stages in their lifecycles, to be migrated from environment 1 and into environment 2.
• Back up of data carried out in order test roll back.
• Involved in identification and cleansing of data.
• Functional and performance testing carried out on the migrated data on the new application and environment.
• Testing of the mappings between the source system fields and the destination system and number of records.
• Compared Migrated Records to Source Records to verify that values are migrated as per the migration specification.
• Worked in liaison with Lead Development and deployments teams to report/test/retest defects.
Visa Europe is a payments technology business owned and operated by member banks and other payment service providers from 36 countries across Europe. Provision of independent defect management services across multiple large scale projects and releases.
• Chair daily defect management calls consisting of the following stakeholders: Project Management, Delivery Management, Test Management, Development Leads, Test Leads, Business Analysts and Business Users.
• Responsible for managing defects across multiple projects to meet bi-monthly/quarterly release schedules.
• Responsible for managing defects across the following key Visa programs: Mobile applications, the core Visa Authorisation Service (AUTHS) and Clearing & Settlement Service (VECSS)
• Expert level user of HP ALM Quality Centre 11.0 to administer and extract management reports
• Advanced level knowledge of Excel to produce management reports to specification.
• Develop processes in using the system so that both the company standards are followed and the project specific objectives are met
• Educate non familiar users in the user of Quality Centre and the Defect Management Process.
• Responsible for managing defects across the following test phases: Business Service Testing, Component Testing, System Integration Testing, User Acceptance Testing, Operation Acceptance Testing, Security Testing, Load & Performance testing.
• Support each test stream lead in the administration of defects within the various test phases
• Point of escalation for test/development leads to discuss defect action plan
• Work with BA’s, Project and Release Management to plan defects fixes and deployment back to test.
• Manage defects for Visa Europe’s offshore 3rd party development/test partners based in India and Romania.
• Ensure the defect status, severity, priority and other information reflects the correct state of play of the project
• Run meetings where defects are analysed and actions taken to set appropriate status or priority
• Work with QA management teams to ensure VE’s quality guidelines are met internally and by 3rd party partners. Also participate in weekly meetings to develop process improvement strategies.
• Extract information from QC and format the reports using advanced Excel to produce graphs and charts
• Produce and distribute reports both run periodically and on demand. Produce end of release Go-No-Go reports.
Mar 2012 to Pres. Jaguar Land Rover - Gaydon, Warwickshire Test Coordinator/ Test Lead Contract
Provision of independent IT Consultancy Services in the role of Lead Test Analyst on a significant business transformation programmes.
Project 1 - Test Lead/Coordinator on the SAP Dealer Communications Portal (DCP) project.
• The DCP is a SAP Netweaver Portal (KM) based application with over 40, 000 global users.
• Responsible for leading the Functional, System Integration, Performance, End-To-End and Regression testing.
• Planning, management and delivery of the formal testing within an agile and waterfall development.
• Creation and maintenance of the Test Strategy, Test Estimation, Test Plan and Exit Report documentation.
• Regular interactions with project managers, business analyst, third party developers and business leads.
• Active participant in daily stand up SCRUM meetings.
• Involved in requirements review and raising of Risks, Assumptions, Issues and Dependencies (RAID) as appropriate.
• Create User Stories and Acceptance criteria from the Product Backlog, Business Requirement Specifications, Business Process, Actor models, User Interface and other technical documents.
• Planning, designing, scripting and execution of testing via HP Quality Center.
• Responsible for organising and managing the QA Test Environments and data construction.
• Responsible for Defect Management through logging, tracking and retesting. Participant in defect root cause analysis.
• Liaised with business team to support the co-ordination of UAT and new business processes.
• Mentored less experienced analysts and business teams in use of HPQC.
Defect Manager
• Chaired the daily defect management meeting to ensure all defects are properly addressed, assigned to the impacted teams, and resolved according to severity based upon SLA standards.
• Ensured all defects were assigned the correct severity, correct development and test streams.
• Daily use of HP Quality Centre to administer and extract management reports.
• Produced and sent end out daily testing MI reports using Excel Pivot tables and graphs to report on test progress.
• Worked closely with management, developers and process owners on submitting defects, process creation, and securing expedited resolution dates for defects.
• Tracked the lifecycle of the defects using HPQC ensuring they were driven to resolution prior to deployment in the production environment.
• Maintained testing entrance and exit criteria by auditing all scoped in defects for release.
Project 2 - Lead Test Analyst on the Dealer Standards Assessment Tool (DSAT) project.
• A SaaS based application which is used by JLR globally to assess dealers on their compliance with JLR process standards.
• Roll-out to global dealer estate, extending from current 90 countries to 170+ over 12 months from April 2012
• Responsible for the regression testing of the upgrade of DSAT from v5.0 to v6.0.
• Responsible for testing the extended capability of DSAT to enable the new Sales & Service process to be assessed with multilingual and separate enhanced reporting as part of Network Capabilities.
Project 3 - Senior Test Analyst on the Vista Vehicle Ordering System project.
• The application is the global vehicle ordering and reporting system for JLR. It a web based Java application with an Oracle database that is hosted in an IBM datacentre.
• System testing functionality rose via a business change request or a requirement for brand new functionality.
• System Integration testing with the Part Ordering and Manufacture Slotting System (PLO), the distribution system which plans delivery and receives updates from carriers worldwide (D42) and the Finance systems for invoice status.
• Delivery of the project is based on a bi-monthly release plan working to an agile development methodology.
• Knowledge of XML technologies using Classic FTP to transfer files between multiple servers for end 2 end testing.
• Responsible for continuous regression testing of the previous functionality impacted by newly released code and the maintenance of these regression test packs.
Sept 2011 to Mar 2012 E.ON IT UK - Nottingham CRM Test Lead Contract 6 months
Project - Lead Test Analyst on the Integrated Communications Platform (ICP) project. At present E.ON's existing customer sales and acquisition process engages with customers only via letters. The ICP application was CRM based project designed to deliver a consistent and flexible approach to how E.ON engage with their customers via Letters, Emails and SMS in the future. The project will also give E.ON customers the flexibility to choose the way in which they engage and manage their accounts. The project is designed to be rolled out onto majority of the E.ON estate including Web, Mobile and Tablet PC's.
• Provide estimates of testing timescales to project managers by analysing testing requirements.
• Create test plans to provide the project stake holders details of the test coverage and to gain sign off.
• Engaged in analysing complex business solution documents such as BRS, FS and TS in order to script test cases for system testing and system integration testing.
• Responsible for organising the test environments and release management of the codes via the Serena Dimensions Configuration Management application.
• Engage with the development, business analyst and the business user teams to gather further understanding of the applications requirements.
• Write detailed end to end test scripts using the Insight (Eon's in-house) test management tool.
• Responsible for the Creation of test data.
• Test execution carried out using the ICE (Integrate Customer Environment) client, Eon's in-house CRM application which is developed in C#, .NET, WPF and XAML.
• The Eon back end systems architecture code sits as PL/SQL code within an Oracle database, which sit on Linux servers.
• Test execution carried out using E.ON pen tablets, used by the Home Energy Consultants.
• Test execution carried out on the E.ON websites.
• Update existing regression scripts and carry out regression tests.
• Queried PL/SQL Developer to gather test data and to validate back end test results.
• Running batch process and interaction tracking using LINUX boxes.
• Log, manage and retest defects.
• Report test progress to project management during daily and weekly SCRUM meetings.
• Liaise with and provide support to business teams during System and UAT testing.
May 2011 to Sept 2011 HMRC Aspire Capgemini - Telford CRM Test Analyst Contract 4 months
Project - Test Analyst on a large scale Customer Relationship Management Module (CRMM) programme for the Business Process Management (BPM) team at HMRC Aspire. The CRMM application is a web based PEGA BPM application designed to capture risks associated with the tax payments for all the UK based industry sectors.
• Project was delivered using the agile methodology with Use Case driven development and testing with iterations of code release on a weekly basis.
• Analysed complex business work flows based on reviewing BPM documents, business rules documents, use case documents and data dictionaries in order to write complex high and low level test scripts.
• Analysed and reviewed project documentation to raise further questions or anomalies.
• Reviewed peer test scripts to ensure greater understanding and to maintain high quality standards due to the important nature of the project.
• Worked with the business and the business analysis teams to obtain a further understanding of requirements.
• Involved in creating and sourcing of test data prior to and during test execution.
• Test scripts executed using TCUT Excel forms (internal to HMRC) and ensuring that the test requirements are covered via updating the Testing Traceability Matrix.
• Queried Oracle SQL Developer to gather test data and to validate back end test results.
• Ran batch process scripts using UNIX Putty.
• Issued daily progress reports and any issues to the Test Lead during daily stand up meetings.
• Collated and stored test evidence for audit and comparison.
• Used IBM Rational ClearCase for document storage and version control.
• Managed defects using IBM Rational ClearQuest.
• Carried out Smoke Testing on the first drop of the application code before detailed functional testing.
• Carried out Exploratory Testing to gain an optimal view and learning of the application through personal freedom and experience to create test cases.
• Worked under both the structured V-model and Agile testing methodologies.
• End to end System Testing of various IT projects.
• System Tested and System Integration Tested applications developed in Microsoft .NET framework against Oracle and SQL Server databases.
• System tested applications with web and oracle forms based front ends.
• Quest TOAD 9.7 and MS SQL Server to query and interrogate back end databases.
• Provided support to the business users during User Acceptance Testing (UAT)
• Produced technical testing documents such as System Test Estimates, Master Test Plans, System Test Plans and System Test Exit Reports.
• Initiated test start up meetings with business analyst, developers and other domain experts to acquire an early understanding of the testing requirements.
• Competent in analysing technical documents such as Business Requirement Specifications (BRS), Functional Specification (FS) and Technical Specification (TS) to derive test conditions and to create test scripts.
• Wrote test scripts using Quality Centre 9.2.
• Responsible for managing the test execution and the defect life cycles using HPQC.
• Applied the following Black box testing techniques: Equivalence partitioning, boundary value analysis, pair-wise testing, traceability matrix, exploratory testing.
• Captured and stored test evidence using HPQC, MS Apps and Windows SharePoint.
• Provision of project and defect progress reports using HPQC and MS Apps.
• Carried out regression testing of existing functionality and the provision of regression test packs for future use.
• Provision of test sign off prior to UAT entry and extensive UAT support in preparation and execution phases.
• Liaised with the infrastructure and development teams to create suitable testing environments.
• Been the lead tester when working with junior colleagues from RWE IT Slovakia.
• Tested on the Backing Report Reconciliation project for the RWE Finance Department, which was developed using MS .NET front and MS SQL Server 2005 back end.
• Tested on the Infrastructure Consolidation project bringing together two of RWE IT's Twin Data Centres via Virtualisation and Cloud Computing.
• Through virtualisation of the UNIX, Linux and Windows servers the numbers of physical computers were reduced considerably and the existing computers can be operated more efficiently.
• Tested many virtualised applications that were bundled together on a single computer that would normally require its own server. The function of the server is separated from the physical infrastructure and operated as several virtual machines running in parallel on a single physical device.
• Use Windows Share Point (WSS) as the medium for document sharing and storage.
Project 1 - Lead Test Analyst on the Power station Electronic Data Logging (EDL) project.
requests or new functionality requests by business users.
• End 2 end system testing and system integration testing of the application.
• Continuous regression testing and maintenance of the regression testing packs.
• Responsible for organising and managing the QA Test Environments and data feeds.
• Liaise with and provide on-going support to Business UAT.
Project 2 - Business Analyst on the RWE Innogy SMS project.
• Engaged with business users in order analyse requirements. Analysed the requirements in order to devise appropriate solutions. This included commercial requirements, customer experience issues, legal, regulatory and compliance requirements.
• Produced the Business Requirements Specification (BRS) and the Traceability Matrix documents.
• Responsible for working with business users and system designers to specify functional requirements, including modelling the existing business structure.
• Hosted BRS review meetings engaging with business stake holders, projects managers, developers and 3rd party products suppliers.
• Responsible for co-ordinating System Testing, System Integration Testing and test environment.
Jan 2007 to May 2008 HBOS plc - Wolverhampton, Halifax, Cardiff Test Analyst Permanent 1 year 6 months
Joined as an IT Analyst and fast tracked into a Test Analyst. Worked within Retail Banking sector across various HBOS offices.
• Worked within the V-model and Agile testing methodologies as they are the HBOS plc testing standards.
• Competent user of Mercury Test Director 8.0 as the test management tool on a daily basis.
• Experienced in the Full Testing Life Cycle of a system from analysis of business requirements, deriving test conditions, writing test scripts, test execution and defect management.
• Fluent in the defect life cycle including raising defects, tracking and re-testing using Test Director 8.0.
• Solid background in Functional/Non-functional System Testing and E-Commerce Testing.
• Experienced in Manual System Testing, Business Acceptance Testing, UAT, Regression & Performance testing.
• Worked on projects teams varying in sizes, from working individually to upwards of 12 members. Worked unsupervised and on own initiative.
• Produced System Test Plans and System Test Exit Reports.
• Involved in identifying test data, data mining and test environment set up.
• Effective communicator due to consistent liaison with colleagues, management, business analysts and development teams on a daily basis.
Role 1 - Test Analyst within Mortgage Division - Wolverhampton 6 Months
• Worked on the Mortgage Regression Package project for HBOS and Birmingham Midshires.
• Created manual regression test packs that were later to be converted into automation scripts via WinRunner.
• Regression scripts were created within Test Director 8.0.
Role 2 - Test Analyst within Banking and Savings Division - Halifax 9 Months
• Worked on the Faster Payments solutions project.
• Exposure to e-commerce and online testing including Bill Payments and Standing Orders.
• Created scripts, executed and recorded defects using Test Director 8.0.
• Participant in daily SCRUM and defect management meetings.
• Liaised with 3rd party developers based in India.
Role 3 - Test Analyst within Credit Cards Division - Cardiff Bay 3 Months
• Worked on the Business Licensing Consolidation project whereby all existing webpages relating separately to either Halifax plc or BoS plc were to be replaced by HBoS plc and its registration address.
• Analysed various organisational documents in order to create a comprehensive test pack via Test Director 8.0
• Executed test scripts, logged defects and liaised with development teams.
FURTHER CAREER SUMMARY
May 2006 to Dec 2006 Orange Broadband, Bristol Network Consultant Contract 9 months
• 2nd Line Support for on-site field engineers.
• Online support for Orange broadband network centres.
• Fault diagnostics and solutions.
• Daily usage of the Remedy fault management system.
• Defect logging and tracking through to a resolution.
Dec 2005 to May 2006 Virgin Media, London Digital Broadband Consultant Contract 6 months
• Worked in the B2B & B2C sales channels in Broadband and Digital Telephony.
• Consulting consumers in Digital Telephony, Hi-Speed Broadband Internet and Interactive Television.
• Personal management of various client portfolios and the delivery of high tech solutions to meet the need of the consumers.
• Worked in a high speed target driven environment which required extensive research and knowledge of the market sector and competition.
Dec 2004 to Dec 2005 BT plc, Walsall Broadband Internet Technician Contract 1 year
• Worked in one of BT's largest telephone exchanges.
• Used the Test Access Management System (TAMS) to test the broadband connections from customer premises equipment to exchange and the core network links.
• Used the Intelligent Switch Matrix Controller (ISMC) to test communication between networking components known as Test Head (THEAD) and the Test Access Switch Matrix (TASM)
• Worked on the Remote Access Servers (RAS) with various internet service providers (ISP's)
• Controlling ADSL and SDSL networks within exchange over digital telephony network.
• Rearranging network connection with ISP's using scripting tools.
• Commissioning Marconi, Fujitsu and Alcatel muxes.
• Performing tests on IP address for repair or allocation.
• Building and maintaining equipment using various element managers such as GPMS to update the network equipment.
• Managed tasks and constraints on projects using Microsoft applications to generate daily figures.
• Controlled BT's digital subscriber line access multiplex exchanges.
• Increasing bandwidth using NCAS remote scripting utilities.
• Carried out circuit diagnostics and assisting transmission engineer on ADSL jumpers and frame setting.
Jun 2001 to Dec 2004 Virgin Media, Birmingham Collections Team Leader Permanent 3 years 6 months
• Day to day management of a collections team consisting of 4 advisors.
• Responsible for the collection of outstanding customer payments through extensive negotiations and good communication.
• Helped customers better manage their bills through education of the available payment methods and personal management of accounts to ensure customers received the best and most personal deal to suit their usage.
• Helped reduce customer churn for the company.
• Valuable knowledge and experience gained of the media and telecommunications sector.
Jan 2001 to Jun 2001 NHS, Birmingham Doctor Rotation Administrator Temporary 6 months
Jan 1999 to Dec 2000 Centrica British Gas, Solihull Customer Service Advisor Permanent 2 years
BA: Business Information Technology, Coventry University 2000-2004
A Level: Chemistry, Mathematics & Business Studies, Cadbury Sixth Form College 1997-2000
10 GSCE's: English, Mathematics & Doubles Science, Small Heath School 1992-1997 SPECIAL INTERESTS Panellist on a local radio station sports show (Unity FM) . Read from a wide range of literature and a diverse taste in music. Member of a health club. Keen cinema and theatre goer. Avid football, cricket and F1 fan. Keen traveller throughout Africa, Asia, Europe and North America.