Saheli Bal

Provided end-to-end production support for Windows Server and VMware infrastructure, ensuring high
availability and SLA adherence.
• Managed installation, configuration, patching, backup & recovery, and decommissioning of Windows servers and
virtual machines.
• Administered Hyper-V environments including VM provisioning, Live Migration, virtual networking, host
maintenance, and lifecycle management.
• Supported Windows Failover Clustering (WSFC) operations, including node additions, cluster health monitoring,
and high-availability maintenance.
• Identified and resolved CPU, memory, and disk I/O performance bottlenecks through proactive monitoring and
capacity planning.
• Monitored infrastructure health using SCOM, SolarWinds, and Azure Monitor, performing root cause analysis for
recurring incidents.
• Handled P1/P2 major incidents, change implementations, and problem management in line with ITIL processes.
• Collaborated with clients and cross-functional teams (network, storage, cloud) to resolve OS performance and
integration issues.
• Supported HP/Dell server hardware troubleshooting, firmware upgrades, and datacenter operations

• Provided P1 production support for large-scale Azure Storage environments, ensuring high availability and rapid
resolution of critical storage incidents across distributed clusters.
• Troubleshot and resolved service-impacting issues across Blob, File, Queue, and Table services in collaboration
with engineering and datacenter operations teams.
• Performed hardware validation, component health checks, and cluster diagnostics to maintain storage server
reliability.
• Monitored cluster and server metrics using Azure Monitor and Azure CLI, proactively identifying performance
degradation and failure patterns.
• Supported advanced Azure Storage architectures including PilotFish and DirectDrive, contributing to performance
optimization and recovery operations.
• Managed ICM cases with timely escalations, SLA adherence, and accurate documentation while improving
monitoring and alerting mechanisms.

Microsoft Exchange & Intune Administrator (Technical Lead / SME) Wipro Ltd | Client: Microsoft Corporation | Hyderabad, India
2022 - 2025
• Administered and supported global Exchange Server (2016/2019) environments, ensuring 99.9% uptime and
optimized mail flow.
• Managed and troubleshot Exchange Server clusters and DAGs, resolving database failovers, replication issues, and
service disruptions.
• Performed Windows Server patching, BIOS/firmware upgrades, server health checks, and Exchange database
maintenance.
• Configured and enforced Azure AD Conditional Access policies to strengthen authentication security across hybrid
Exchange environments.
• Supported hybrid Exchange & Office 365 infrastructure, resolving mail routing, synchronization, transport, and
authentication issues.
• Implemented automated monitoring and health-check scripts using PowerShell and Azure Monitoring tools,
reducing recurring incidents.
• Managed 25+ infrastructure-related tickets daily via ServiceNow, ensuring SLA adherence and detailed root-cause
documentation.
• Mentored and guided a team of engineers, coordinating cross-regional (US-India) server and infrastructure
operations.
Windows Server Administrator Wipro Ltd | Client: US Finance Sector | Hyderabad, India
2020 - 2021
• Installed, configured, and maintained Windows Server infrastructure across physical and virtual environments.
• Managed Active Directory user accounts, groups, Organizational Units (OUs), and access permissions.
• Configured and administered Group Policy Objects (GPOs) to enforce security and organizational policies.
• Performed user provisioning, deprovisioning, password resets, and account lifecycle management.
• Conducted server health monitoring, patch management, and system maintenance activities.
• Supported security compliance through regular audits, vulnerability remediation, and adherence to organizational
standards.
• Troubleshot and resolved Active Directory, Windows Server, authentication, and access-related issues.