Senior Account Manager
Techcore Technology LLC
مجموع سنوات الخبرة :7 years, 1 أشهر
Experienced senior account manager specializing in ensuring regulatory compliance for A2P SMS, driving revenue growth through impactful partnerships. Proven track record in providing top-tier client support, adept at promptly addressing and resolving client concerns. Dedicated to team development, I prioritize creating a nurturing and empowering environment that fosters continuous skill enhancement and elevated performance. Expertise in formulating strategic partnerships with aggregators, mobile operators, and industry leaders. Committed to staying informed about industry advancements through active participation in prominent events such as SEAMLESS and GITEX. In my senior account management role, I have successfully overseen SMS and WhatsApp marketing campaigns for esteemed clients, including Al Ahalia Group, Abu Dhabi Motors, Al Futtaim Group, Nesto Hypermarket, and numerous others.
Demonstrated strategic sales leadership, consistently exceeding revenue targets through the acquisition and growth of A2P SMS accounts. Cultivated and maintained high-value client relationships, ensuring client satisfaction and fostering long-term partnerships in the A2P SMS domain. Developed and executed innovative strategies to drive revenue growth in the A2P SMS sector, adapting to market trends and client demands. Effectively communicated complex technical information in a clear and compelling manner, enhancing client understanding and engagement. Highlight any awards or recognition received for outstanding achievements and contributions to the growth and success of A2P SMS initiatives.
Lead the acquisition of products through digital channel leads and propensity bases, ensuring a top-notch experience for our prospective clients. Serve as the primary point of contact throughout the customer onboarding process. Successfully met monthly business targets by achieving an effective conversion ratio and the right product mix. Optimally utilize various application tools and databases to provide transparent end-to end client support. Demonstrate proficiency in systems related to the products and services.
Conducting research to pinpoint emerging markets and customer requirements. Effectively marketing the companys products and services to meet current and anticipated client objectives. Creating a growth strategy that centers on both financial profitability and customer contentment. Maintaining comprehensive records of leads, sales, revenue, and related metrics. Establishing enduring connections with both new and established customers. Mentoring and nurturing entry-level staff, transforming them into valuable sales professionals.
I have completed my Masters in business administration: marketing and human resource.
