Sahil Zadah

• Oversee daily fleet availability across the rental network, tracking vehicle movements, allocations, and
returns to maintain accurate real-time inventory records
• Coordinate business hire agreements end-to-end, managing customer enquiries, contract
documentation, and handover processes in line with company policy
• Process invoices, payments, and billing queries for corporate and business accounts, ensuring financial
accuracy and timely reconciliation
• Liaise with internal departments and external clients to manage fleet scheduling, resolve booking
conflicts, and maintain service continuity
• Maintain comprehensive administrative records for all fleet transactions, supporting compliance, audit
readiness, and operational reporting

• Supported onboarding of new staff by preparing documentation, coordinating start dates, and ensuring
personnel records were complete and accurate
• Maintained employee records for all staff, ensuring confidentiality and compliance with GDPR standards
• Acted as first point of contact for staff queries (e.g. contracts, schedules, payroll-related questions),
resolving issues or escalating appropriately
• Assisted with payroll preparation and financial record checks, contributing to improved accuracy in
monthly reporting
• Coordinated staff schedules and internal communications to support smooth day-to-day operations

• Managed daily interactions with up to 20+ clients, developing strong communication and problem-solving
skills relevant to employee-facing roles
• Handled complex and sensitive situations (e.g. complaints, disputes, financial concerns) while
maintaining professionalism and confidentiality
• Supported onboarding processes by guiding clients through documentation and compliance checks
• Maintained accurate records and documentation in line with FCA and GDPR regulations
• Balanced regulatory requirements with individual needs, demonstrating sound judgement and attention to
detail

• Worked within a multidisciplinary team to deliver a strategic consulting project, managing deadlines and
coordinating group tasks
• Navigated differing working styles and resolved minor team tensions to maintain performance
• Presented findings to stakeholders, demonstrating clear and professional communication

• Led a 5-person team through a full business advisory project, allocating tasks, managing interpersonal
dynamics, and sustaining performance under pressure
• Adapted leadership and communication approach to individual team members; delivered
recommendations that improved client operating efficiency by 10%