Said Durra, SPHR, CM

Recruited to lead the entire HR& Administration Function consisting of 100 staff that service 7000 employees and provide project support for projects valued at 8 billion SAR.
Key contributions:
- Conducted an organization assessment, and recommended the development of a cohesive strategy to align human capital goals and programs with business strategy.
- Advising the CEO, corporate, and department managers on the implementation of HR best practices and the undertaking of human Resource initiatives to support Drake and Scull to realize its vision, mission, and core values
- Transformed previously disorganized, under performing HR department into a well-functioning cost efficient and highly utilized entity as evidenced by 40 % improvement in service scores over prior year’s survey data.
- Developed an HR Metrics Model to assess the effectiveness, productivity, and ROI of HR.
- Decreased recruitment and selection fees 50% in less than 1 year utilizing nontraditional/no cost/low-fee strategies while ensuring the continuous employment of top talent evidenced by a 30% increase in quality per hire ratio while reducing the time to hireby an average of 35% via the application of strategic recruitment initiatives.
- Designed, planned, and implemented a series of training and development programs to foster career growth and increase human capital value added and productivity per employee.
- Trained and coached all leaders in proper implementation and application of Corporate HR policies and procedures which resulted in a continuous corporate audit compliance score of no less than 90%.
- Conducted effective HR due diligence resulting in the smooth integration and venturing of HR functions and processes of DSCand its joint venture partners.
- Reduced litigation cases and employee grievances by 70 % thru effective practicing of internal mediation and the promotion and transformation of the entire work environment thru the proper application of the DSC’s core values people, passion, and Innovation.
- Spearheaded an entire campaign to reduce absenteeism from 12% daily absence to 6%, and orchestrated retention strategies resulting in 10 % increase in retention rates and the decrease of turnover by 12%.

Key contributions:
- Managed the Human Resource Development Function including talent acquisition, training and development, policy development, compensation and benefits scale design and performance management.
- Development and implemented over 30 policies and procedures for the company workforce in order to streamline workflow, reduce operational and overhead costs and enhance the bottom line.
- Designed the HR & Administration Enterprise Resource Planning (ERP) recruitment Module and conducted a GAP analysis for all HR and Admin functions.
- Developed and facilitated career development functions like training and development programs that result in measureable performance improvement for employees at all levels, and provided intensive training and workshops for all HR and Admin personnel.
- Designed instructional materials to ensure proper training, optimal learning, and maximum performance.
- Managed the entire recruitment, selection, and onboarding process of all Managerial staff positions and laborers thru international recruitment (UAE, Jordan, India, Philippines, etc.) and talent acquisition.
- Drafted job descriptions, created employee handbooks, and designed compensation and benefits scale for all company’s workforce.
- Produced HR Analytical and KPI reports encompassing all functions of human resources to the CEO and all concerned stakeholders.
- Developed a filing system to ensure proper maintenance and update of personnel and HR documents.

• Diagnosed the entire Central and Eastern Regions' HR and Admin Department and devised a strategic business plan in alignment with company’s vision and mission to enhance the Return of Investment (ROI) on the human capital.
• Executed business plans and achieved accurate restructuring of the departments by analyzing and composing job descriptions, setting control systems, GCC market trends, examining workflow process and creating an HR and Admin Operations Manual.
• Managed a team of 40 staff covering the scope of the entire Projects HR and Administration operations in the entire Central and Eastern region covering 30 projects at a value of 3 billion SR employing over 5000 employees.
• Recruited and trained personnel to assume responsibilities related to HR and Administration.
• Managed the entire Central and Eastern Regions' HR and Admin department effectively and efficiently that serves over 5000 employees working in 30 major construction projects across the Kingdom.
• Managed the entire region's housing facilities, security department, transport department and all activities related to HR and Administration.
• Negotiated with manpower suppliers, restaurant owners, transportation companies to obtain the best prices and quality on workers, food supply, and transportation.
• Resolved crises situations such as labor strikes and established committees with all skilled and unskilled personnel to ensure that issues are resolved prior to any strike or grievance taking place.

• Led a team of 15 employee, developed and managed the entire Gas and Oil Separation Project’s HR and Administration Department and ensured operational efficiency and cost saving on all its functions.
- Managed with total efficiency the entire employee life cycle from workforce planning, on boarding, orientation, training, performance management and off boarding of 2000 employees from 16 different nationalities.
- Provided advice and counsel to managers and supervisors regarding personnel practices, policy, and employment laws.
Build cohesive relationships with Management, staff, and laborers to ensure work harmony which resulted in the elimination of employee grievances by 85%.
- Adopted human relations and motivation strategies to increase manpower productivity leading to Project completion as per timeline, budget, and scope.
- Reduced the HR and Admin Budget by 30% thru creative problem solving and efficient allocation of resources.
- Managed all employee logistics, housing, and food supply activities to ensure that all employees in remote projects are properly accommodated, transported and exceptional meals are provided to them.

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• Developed the foundations for the establishment of an effective HR department, efficiently creating various aspects of HR functions.
• Produced and examined organizational charts for all Agrimatco companies and developed a human resource committee that comprisedthe Vice President of the company, Regional Manager, and Country Manager.
• Composed and deployed surveys, and conducted interviews and focus groups with management and employees to gather information relevant for the development and implementation of all HR functions, activities and programs.
• Developed HR monitoring software that handled personnel records and produced key statistical reports for senior management, and developed company policies and procedures in-line with the company’s business strategy and the country's labor law.
• Developed employment contracts and composed job descriptions, performance management systems, employee handbooks, recognition and succession programs, and improved the process of recruitment and selection to insure that qualified and talented candidates are always available as per the needs of the company.

- Led teams in various departments of the bank (operations, VIP customer Service, direct financial services) and insured the department's objectives and goals were being achieved
- Conducted feasibility studies and worked closely with senior management to establish a range of successful revenue products, and produced a series of innovative ideas that improved performance of the consumer banking division.
- Managed VIP Clients personal accounts and insured a high standard of service excellence by efficiently managing their personal accounts and advising them on investment opportunities and the opening of private bank accounts in HSBC Geneva, Switzerland.
- Trained and coached banking staff on proper execution of workflow process and policy implementation.
- Consistently met and exceeded bank targets for customer take up of personal loans, housing loans, overdrafts, and credit card.
- Managed and enhanced operational efficiency of the network service center department in line with banking guidelines.

- Trained and coached all restaurant staff on proper customer service and sales.
- Designed and prepared training manuals.
- Tested and assessed staff training needs thru training needs analysis to customize the proper training program to ensure optimal learning and maximum productivity on the job.