Branch Incharge
AZIZI DEVELOPMENTS
Total years of experience :6 years, 9 Months
Making sure all areas are clean and tidy.
Checking all the supplies, stationary and Brochures are enough.
Giving Daily Briefing to my team including the Receptionist.
Oversee Daily Operations.
Providing Training to my team.
Checking and replying to the emails.
Answer Inbound Calls with good manner.
Greeting the Customers and visitors and making sure that we met their expectations and needs.
Handling Customers and staff Complaints and turning a negative into a positive.
Solving the Maintenance issues.
Arranging transportation and Assigning Manpower for Set-up & Sales Events.
Attending Big Events like CITYSCAPE and IPS.
• Checking and replying to inbox emails and voice calls box.
• Answer Courteously Inbound Calls.
• Respond to Customer Inquiries (Projects prices and locations and giving advices, following their units situation…ext).
• Data Entry.
• Handling Complaints & trying to turn them into Compliments.
GSC Tasks:
- Handle Calls (Internal & External)
- Office Orientation
- Reservations
- Selling and Up Selling all the resort product,
- Daily Information / Briefing
- Handle Complaint, Lost and Found Items, Reports, and Promotions...
- Doing CID job also in : Banyan tree al wadi 5* hotel resort”, Rak, UAE
CID Tasks:
- Scan the documents and save them
- Enter and update Guests and Escorts information
- Checking out and changing room
- Searching for Guests/Escorts/Rooms
- Sending messages