Said Khalil

My job is to manage the Italian destination in the agency, handling the arrivals and departures, welcoming guests in hotels or in the airport if needed, problems resolving, organize events and excursions for groups and individuals, interacting with other departments to ensure the high quality service as we are working with one of the biggest Italian tour operators, ensure the company remains proactive and responsive to the client’s prospective.

Manage the charter flights in Sharjah International Airport as one of Meeting Point flight stations.

Manage the day - to - day operations in Dubai, AUH and RAK. Manage the hotel reps, airport reps, drivers and other staff. Maintain relations on all levels with Alpi Tour Group, our key client in the Italian market. Undertake marketing activities in Italy. Achieve revenue target. Maintaining regular contact with all supplier’s Managers/staff.

Monitoring and implementing new strategies to maximize the profitability, identify new business opportunities.

Manage and coordinate the sales distribution, implementing the sales plan.

Represent the company at industry events and exhibitions, in and outside UAE to gain new business lead and contacts.

• From May 2010 to November 2010 I worked in Monte Bianco Hotel Milan in Italy as a front office Manager

 FROM September 2008 TILL February 2010 WORKED AS A MANAGER OF A FOUR STARS HOTEL IN BERGAMO, Italy:

a) BEGINNING WITH THE PREPARATION OF THE HOTEL FOR THE START UP PHASE ( ROOM DRISSING CONTROL, DEALING WITH SUPLLEIRS FOR VARIOUS DIPARTEMENTS NEEDS.
b) ARRANGE THE INTERVIEW WITH CANDIDATES FOR THE VARIUOS DIPARTMENTS OF THE HOTEL, AND SELECT THE MOST SUITABLE CANDIDATE FOR THE POSITION.
c) WORK WITHIN THE MARKETING DEPARTMENT TO PROMOTE THE HOTEL AND MAXIMIS REVENUES.
d) PLANNING AND EXCEDING THE MONTHELY BUSINESS PLAN AND REPORT IT TO THE OWNER OF THE HOTEL.
e) MAINTAIN AND UPDATE DATABASE AND PARTICIPATE IN DIFFERENTE MARKETING CAMPAGINS AND EXPO TO DRIVE BUSINESS.
f) ESTABLISH OUTSTANDING RELATIONSHIP WITHIN LOCAL, DOMESTIC AND INTERNATIONAL MARKETS AND WEBSITES.

g) MANAGE THE ROOM DIVISION AND PRICES ACCORDING TO THE MARKET OFFERS AND NEEDS.

h) MANAGE THE MARKETING OF THE HOTEL AS A NEW BRAND IN ITALY AND A NEW PRODUCT IN AN INDUSTRIAL ZONE.

i) MAKING CONTRACTS WITH TRAVEL AGENCIES AND DIFFERENTE WEBSITES.

j) MANAGE THE ROOM AVAILABILITY AND PRICES ON THE HOTEL’S WEBSITE AND OTHER WEBSITES.

k) CREAT AND FOLOW UP CONTRACTS WITH THE MAJOR COMPANIES COPARTNERS OF AGENCIES AND FACTORIES IN THE CITY.

l) ANALYZE THE HOTEL STATISTICS IN ORDER TO HAVE A CLEAR PROSPECTE OF THE HOTEL STATUS AND POLICY, TRYING TO HAVE A BALANCED FAINANCIAL SYSTEM IN THIS PHASE.

m) OUR TARGET WAS TO HAVE A 50% OCCUPANCY IN THE FIRST THREE MONTHS AND WE COULD ACCHIEV ABOUT 65% IN THE FIRST TOW MONTHS AND 85% IN THE THIRD MONTH, WE ENDED THE YEAR WITH 72% OF OCCUPANCY WHICH WAS A VERY ACCEPTABLE ACHIEVEMENT IN PERIOD OF CRISIS IN HOTEL SECTOR.

 FROM JUNE/2006 TILL JULY 2008 I WORKED AS A FRONT OFFICE SECRETARY IN MERCURE HOTEL BERGAMO, ONE OF THE ACCOR HOTELS IN ITALY:
a) MY JOB WAS IN TWO AREAS: IN THE FRONT OFFICE DOING THE ORDINARY RECEPTIONIST WORK, IN THE BACK OFFICE MAKING THE ACCOUNTING PART LIKE PREPARING BILLS, SENDING AND RECEIVING MAILS AND FAXES.
b) MANAGE THE RESERVATION OFFICE.

 FROM NOV/2005 TO JUNE/2006 I WORKED AS A COMMERCIAL REP FOR THE GRIZZLY SPA IN BERGAMO-ITALY:
a. MY JOB WAS TO MAKE AND CREATE CONTRACTS, MEETING CLIENTS IN AND OUTSIDE THE AGENCY.
b. HAVING CONTACTS WITH CLIENTS IN ENGLISH AND ARAB-SPEAKING COUNTRIES.

a. MAKING NILE CRUISES, DESERTS AND SEA EXCURSIONS.
b. MY JOB WAS NOT ONLY DOING THE CULTURAL SIDE BUT ALSO THE ORGANIZATIONAL PART:ACCEPTED AND WELCOME GUESTS IN THE AIRPORT, ACCOMMODATE THEM IN THE HOTELS, ORGANIZE AND MANAGE THE INFO MEETINGS, EXPLAIN AND SELL EXTRA EXCURSIONS.
c. ORGANIZING EVENTS AND BOOKING RESTAURANTS AND HOTELS.

 FROM NOV/2005 TO JUNE/2006 I WORKED AS A COMMERCIAL