After Sales General Manager
Total years of experience :32 years, 4 Months
Alkhorayef is the official dealer for the Volvo, John Deere, Linde Forklifts, Gulf Power Generators, Yamaha marine engine, Yamaha Land, Irrigation Systems, US Motors and Kalmar Heavy Trucks.
•To lead and direct parts and service operations for the corporate with ensuring quality, and completely oversaw profit and loss aspects of operation.
•Developing and implementing After Sales strategy to achieve customer requirements, vision, mission and improve the company and brands name.
•Prepare and approve the after sales structure, polices and budget. Maintain professional relationship with suppliers for the best interest of the corporate.
•Management and control of parts operation for the entire organization to maximize the ROI.
•Create business plan and sales strategy development. Build for excellence and provide high level of customer satisfaction in order to ensure providing cost effective, consistent, and reliable technical services to customers within ACC’s strategic objectives and adopted policies and procedures.
•Create Quality control and Quality assurance.
• To implement the strategic goals and objectives of the organization.
• Promotes a culture that reflects the organization’s values, encourages good performance and productivity.
Altaaqa is a Zahid Group Company, CAT Power Rental and CAT power generation turn key projects.
•Complete responsibility for the parts, service and remarketing efforts of used Generators and Machinery.
•Structuring and reorganization of used machinery stock.
• Participate to all Used Generators Meeting and Events in CAT worldwide.
•Import/ export used Generators and Give market prices.
•Develop and implement policy and execute corporate strategies.
•Create department structuring and arrange Yard for Used Equipment
Economically and efficiently manage and Operate Altaaqa’s Rental and Power Generation Projects Fleet In line with budget and quality.
•Plan and organize the Service and Parts Operation kingdom-wide.
•Developed and cascaded personal objectives of key Service staff
•Ensured that all warranty claims against a manufacturer are dealt accordance CAT guidelines.
•Develop and implement of operational policies, procedures and control.
•Evaluated vehicle, tooling and capital equipment requirements.
• Managed Parts warehouse and inventory.
•Arrange and Support sales of used Equipment.
Zahid Tractor Co. is a sole dealer of Caterpillar, JLG, Terex and Ingersoll Rand Compressor.
•Managed Machines Sales, Parts Sales and Service operation in the North Region.
•Ensured participation in all tenders created by Governors, consultants, engineering, construction offices and entrepreneurs.
MANTRAC (Caterpillar Heavy Machinery Dealer in Egypt)
Product Support Supervisor. (October 1998 - May 2003)
•Manage Parts and Service Sales
•Budgeting and achievement of the regional revenues and profits
•Maintain and operate a professional Parts and Service Sales
Monitor competitive activities by staying closely involved in the market
of : Deutz, Scania and Man Engines, Versatile Tractor, Zematic Central Pivot and Floway Pump