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saif abusabbah, Junior Market Research Analyst

saif abusabbah

Junior Market Research Analyst·Ipsos - Jordan

Jordan

Bachelor's degree, E-marketing and social media

Work experience

Total years of experience: 2 years, 10 months

Junior Market Research Analyst

January 2026 - April 2026

Ipsos - Jordan

Amman, Jordan

January 2026 - April 2026

Company industry:
Market Research
Job role:
Research and Development

Customer Experience Agent

December 2024 - August 2025

Extensya

Amman, Jordan

December 2024 - August 2025

-Respond promptly to customer inquiries and resolve concerns via phone
calls, ensuring high levels of satisfaction.
-Process and document customer requests accurately to meet operational and
service requirements.
-Collaborate remotely with cross-functional departments to coordinate and
monitor order processing for smooth and timely delivery.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Marketing Officer

February 2024 - September 2024

Tripaway

Amman, Jordan

February 2024 - September 2024

-Management of campaigns on Google ads.
-Adjusted budgets and bid strategy.
-Analyzed Ad campaign performance and performing necessary adjustments to
increase performance.
-Edited content via WordPress to improve SEO.
-Collaborated with company departments to achieve desired goals.
Company industry:
Translation & Document Processing
Job role:
Hospitality and Tourism

Aministrative and Marketing assistant

April 2023 - January 2024

Princess Sumaya university for technology

Amman, Jordan

April 2023 - January 2024

-Assisted in coordinating university events and workshops.
-Represented the university at fairs, providing information to candidates about
university programs.
-Provided support in managing registration and auditing student data.
-Ensured excellent customer service by promptly responding to inquiries from
students and graduates.
-Played a key role in resolving registration and job application issues, enhancing the overall customer experience for students and graduates.
Company industry:
1339
Job role:
Administration

Marketing and sponsorship intern

July 2022 - September 2022

Orange - Jordan

Amman, Jordan

July 2022 - September 2022

-Acquired in-depth knowledge on ATL marketing and sponsorship.
-Assisted in performing marketing intelligence through social listening tools and
web search.
-Created weekly reports about findings and analysesintended for particular
products.
-Assisted in reviewing and evaluating sponsorship offers presented by clients
with the consideration of company pillars and goals.
-Created briefs for offers to be presented to the senior management.
Company industry:
Telecommunications
Job role:
Marketing and PR

Education

Princess Sumaya University For Technology

September 2022

September 2022

Bachelor's degree, E-marketing and social media

Jordan

Skills

Customer Experience
Expert
Customer Experience
Expert
Marketing Intelligence
Expert
Marketing Intelligence
Expert
Advertising
Expert
Advertising
Expert
Social Media Marketing
Expert
Social Media Marketing
Expert
E Marketing
Expert
E Marketing
Expert
Administration
Intermediate
Administration
Intermediate
SEM
Intermediate
SEM
Intermediate
SEO
Intermediate
SEO
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Power BI
Intermediate
Power BI
Intermediate
Photoshop
Beginner
Photoshop
Beginner
Power Point
Intermediate
Power Point
Intermediate
Word Document
Intermediate
Word Document
Intermediate
Social listening marketing intelligence
Intermediate
Social listening marketing intelligence
Intermediate
Critical Thinking and Problem Solving
Intermediate
Critical Thinking and Problem Solving
Intermediate
Google Ads
Intermediate
Google Ads
Intermediate
Facebook Ads
Intermediate
Facebook Ads
Intermediate
Communication and Follow up
Intermediate
Communication and Follow up
Intermediate
canva
Intermediate
canva
Intermediate
Data Driven Insights and Analysis
Intermediate
Data Driven Insights and Analysis
Intermediate
WordPress
Intermediate
WordPress
Intermediate
Strategic Collaboration
Intermediate
Strategic Collaboration
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Graphic Design
Beginner
Graphic Design
Beginner
Google Adwords
Intermediate
Google Adwords
Intermediate
Social Media
Beginner
Social Media
Beginner
Customer Service
Intermediate
Customer Service
Intermediate
Google Analytics
Intermediate
Google Analytics
Intermediate
Digital Marketing
Intermediate
Digital Marketing
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
The Fundamentals of digital marketing
Jan 2022
Show credentials
Training
Business Analytics
ELTIZAM training and consultation
Feb 2023
Digital Marketing
EFE-GIZ
Feb 2023
Social listening and ATL
Orange
Jul 2022

Hobbies

  • Stock Trading
    generated profits from investments
  • Music creation
  • Testing Generative AI tools
    Creative Images