Business Relationship Manager
CASHU
Total years of experience :10 years, 3 Months
Identify strong potential prospects using initiative and creativity, to generate outbound lead
opportunities.
* Research markets in local, regional, and international areas to determine potential sales.
* Manage, nurture and convert inbound leads into sales opportunities.
* Assess and analyze a prospect’s current process and requirements.
* Provide engaging and articulate information about CASHU’s value proposition to potential customers.
* Maintain well organized, up to date and accurate sales information and activity reports in PipeDrive CRM system.
* Demonstrates ability to interact professionally with potential customers via phone email telephone conferencing
webinars and face to face, to discover their business needs and develop a positive business relationship.
* Provide accurate and timely information as required to higher management.
* Work closely with Legal, compliance and technical teams within the company to assure the
deal is closed and the client is live.
* Gather information on competitors, prices, sales, and methods of marketing and distribution to
Provide market feedback to the company leadership regarding competitive offerings, prospect
Needs and generate product development ideas.
* Prepare and submit weekly and monthly sales reports.
* Meet the assigned monthly target.
* Planning and coordinating the implementation of business plans and the penetration of new
markets.
* Adhere to company policies, procedures culture and business ethics.
Generating Leads
Setting appointments with customers
Present the service/product we are selling in an interesting efficient way
Greet and assist customers as they shop for new products
Make sure to reach sales goals and exceed them as much as possible
Always enthusiastic and motivated to talk with customer to build a strong relationship with them.
Prepare and submit weekly sales reports to management
● My start was at handling all end user requests (emails, tickets and phone calls).
● I was able to create new methods, dialogs of how to deal and interact with customers in different situations.
● I got promoted to handle VIP client’s issues, in order to maintain a strong relationship with them.
● Another promotion has been released and another task has been added to my role such as (checking workflow for
each team at my department).
● Managed company social media accounts (Facebook, twitter, etc.) that included end-users complaints, inquiries,
concerns, etc.)
At CASHU we offer an easy, safe and user friendly payment method that allow every to purchase online from many websites
all over the world.
● My start was at handling all end user requests (emails, tickets and phone calls).
● I was able to create new methods, dialogs of how to deal and interact with customers in different situations.
● I got promoted to handle VIP client’s issues, in order to maintain a strong relationship with them.
● Another promotion has been released and another task has been added to my role such as (checking workflow for
each team at my department).
● Managed company social media accounts (Facebook, twitter, etc.) that included end-users complaints, inquiries,
concerns, etc.)
Achievements:
● One of the greatest achievements I was able to accomplish was a documentation project for each task I have ever
done and a written instruction of how to manage each client case individually
(These instructions are still being used until now).
● I joined another team for an emergency marketing plan and I did very well and managed to close many deals.
I volunteered to help the marketing team and launched a few successful marketing campaigns offline and online.