Customer support operations
United Carton Industries Company
Total years of experience :9 years, 6 Months
• Providing leadership and guidance to other customer service representatives in the team.
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Key Accounts In-Charge (Almarai, Saudi Ceramics, Alsafi Danone,
Berain Water )
Take necessary action to expedite the order on time and provide
customer satisfaction with regards to availability, dispatching date,
special delivery instructions.
Customer Support Management, Supervision on customer projects
includes the new materials developments, designs
Orders Management and daily communication with customers to
resolve any order related issues and maintain excellent service
quality
Follow up and take necessary actions to ensure customer
expectations are met.
Following the documented procedures for product complaints and
highlighted with the concerned department to avoid complaint
returns.
Builds strong customer relationships and encourages open
discussions which contribute to continuous improvement
opportunities.
Demonstrates strong preparation skills in dealing with customer
accounts.
Fully knowledgeable in the company's policies, procedures and
practices.
Help & Training Support my colleague in the department with their
areas of work including customer service-related methods and
other issues with reports, and system-related issues
- Handle customer complaints and ensure satisfactory.
- Resolutions and dispute
resolution with the Ministry of Trade and Investment.
- Analyzing the date and result using (Oracle, SAP) software.
-Coordination between branches for
development in and support.
salesman
View and sell body care product
Law
ثانوية تخصص علمي بامتياز