Saif Bashah

Financial Services | Workforce & Operations Transformation
• Led a client engagement at a major Islamic bank managing SME operations across four regions, supporting 65 Relationship Managers overseeing SAR 5B in portfolios; drove performance through pipeline analysis, bottleneck identification, and cross functional coordination.
• Designed and implemented performance dashboards streamlining leadership reporting and improving visibility into team performance and pipeline health.
• Supported onboarding and activation of 52 Relationship Managers across six cities covering 5, 800+ clients; delivered training, and enabled ~SAR 200M in revenue within the first three months.
• Led a customer service improvement initiative driving First Call Resolution (FCR) from 0% to 30% for two high-volume call categories within one month.
• Managing a large-scale non-core process migration across nine entities including the largest Islamic bank in Saudi Arabia, covering 600+ FTEs and targeting SG&A savings exceeding USD 5M.

• Developed a five-year institutional strategy for a national public health authority through 15+ stakeholder interviews, executive workshops, and benchmarking of five leading global agencies.
• Led organization design and process workstreams in the development of a target operating model for a national meteorological entity.
• Supported the setup of a revenue reporting unit for a major national entertainment event, enabling structured revenue tracking for senior leadership.

• Led website development and established a self-renewing customer database to support marketing and communication.
• Consolidated 13 Google Maps listings across KSA and enabled direct messaging and online appointment scheduling.
• Supported business development and CX initiatives including staff training and service process improvements.