Executive Director - Digital and Commercial Services
Confidential
Total years of experience :17 years, 4 Months
Oversee Digital and Commercial Services Sector consisting of Business Services, Digital Solutions and Customer Experience Departments.
• Direct the organization’s IT Portfolio inline with Corporate Strategy and stakeholders
• Direct the development and implementation of reliable, scalable, secure and fit-for-
purpose IT systems and applications ensuring alignment to business requirements
• Developed and Implemented IT Projects Framework along with the IT Strategy
• Ensure Project Management Governance across the portfolio
• Responsible for IT strategy & Procedures alignment
• Oversee the design and maintenance of Business Intelligence Dashboards and Reports
internally and for stakeholders across the industry
• Paperless Champion achieving 100% target 2 years in a row with zero budget in 2019
Responsible for smooth rollouts across campuses around the UAE for all related IT Applications projects:
Banner ERP (SIS & Admin)
IT in-house Applications Development
Business Intelligence (SAP Business Objects and Tableau
Centralized Exam Scheduling, ARIS, Curlicue, ImageNow, Syllabus Plus and other Academic Applications
Project Lead on HCT’s Integrated Digital Campus
IT Tendering Technical Committee Member
IT Advisory Board Committee Member
Information Security Steering Committee Member
Information Security lead investigator
Technical Studies Program Committee Member
Some of the Success stories:
Banner 9 Implementation (SIS & Admin)
Successfully lead the participation of HCT in GITEX 2016 startups
DLP Implementation
IT Awareness Campaign
ISO 27001 ISMS Implementation Certification
IT Security Policy
Official Spokesman of the Ministry
Managing production and projects for all applications including; smart services, Laboratory, Information Management System, Website, Intranet, E-Correspondence and others.
Head of the Smart Government Program Team
Leading new initiatives with the Applications Project Team
Established and responsible for the IT Project Management Office (PMO)
Leading the IT Governance and IT Excellence
Head of the Drones Project Team
ISO 20000 Team Lead
Contributed to Sheikh Mohammed Bin Rashid Government Excellence Award 2014
Achieved 100% in the level of commitment to the e-transformation of services provided by the Ministry (2014 TRA Award)
Managed projects and demands for the organization across various business units of Dubai
World, with responsibilities being but not limited to:
RFPs Issuance and vendors evaluations
Managing the Federated Single Sign-on project for Dubai Trade Portal
Managing the implementation of IBM B2B Sterling project
Managing the Dubai Trade contact center upgrade
Annual CAPEX budgeting for the whole organization
Working with the Emirates Competitiveness Council to improve UAE's rank in the World Bank report of "Ease of Doing Business”
Proud Achievements:
Successfully completed ERP Implementation project for Dubai Trade
Successfully completed Insurance E-Services phase 2
Led business process improvements and new e-services
Collaborated with all of Dubai Customs departments towards initiatives and projects
Contributed in organizing the E-Services Excellence Awards Ceremony hosted by Dubai Trade
Managed the production environment as well as projects for the brokerage and IPO sections
Managed all related brokerage projects that were assigned to business units including; ENBD Securities, Emirates Islamic Financial Brokerage and ENBD Securities KSA
Led the Brokerage/IPO team consisting of Business Analysts, System Analysts, support engineers and developers.
Liaised with IT departments of local stock markets and vendors
Worked in line with the Securities and Commodities Authority in the UAE
Ran and delivered projects as per PRINCE 2 methodologies and the bank PMO’s guidelines
Ran board meetings and weekly project update meetings
Managed Initial Public Offerings (IPO) development
Acted as the Domain Manager for the Corporate and Investments sections in IT
Started as a project coordinator in 2009. My role involved leading and managing small to medium projects and assisting Senior Project Managers in large projects.
Budgeted the department’s expenditures
Successfully managed to minimize the running costs of the department by 50%
Completed the infrastructure datacenter project for Downtown Jabel Ali Limitless Building 4
Completed Cisco phase III Migration, Black Diamond Decommissioning and Project Management Audit projects
Coordinated in Dubai World Cisco DMZ migration Project
Provided training and support for PPM solution (Project and Portfolio Management)
My role involved assisting in project management, and providing direct support for the brokerage
houses. Objectives were:
Lead brokerage application development projects
Lead Emirates International Securities IT team
Manage relationships with the vendors
Test and deployed new applications and system upgrades
Support internal customers with the brokerage applications
Administered the trading and database platforms
Supported the brokers on their Order Management Systems through FIX and MDF protocols
Maintained the production and test servers
Tested and implemented new versions of the trading platform