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Saif Al Hattawi, Executive Director - Digital and Commercial Services

Saif Al Hattawi

Executive Director - Digital and Commercial Services·Confidential

United Arab Emirates

Master's degree, Marketing Concentration

Work experience

Total years of experience: 19 years, 4 months

Executive Director - Digital and Commercial Services

May 2021 - Present

Confidential

Dubai, United Arab Emirates

May 2021 - Present

Oversee Digital and Commercial Services Sector consisting of Business Services, Digital Solutions and Customer Experience Departments.
Company industry:
Non-profit Organization
Job role:
Customer Service and Call Center

Director IT

August 2018 - May 2021

Dubai Tourism and Commerce Marketing

Dubai, United Arab Emirates

August 2018 - May 2021

• Direct the organization’s IT Portfolio inline with Corporate Strategy and stakeholders
• Direct the development and implementation of reliable, scalable, secure and fit-for-
purpose IT systems and applications ensuring alignment to business requirements
• Developed and Implemented IT Projects Framework along with the IT Strategy
• Ensure Project Management Governance across the portfolio
• Responsible for IT strategy & Procedures alignment
• Oversee the design and maintenance of Business Intelligence Dashboards and Reports
internally and for stakeholders across the industry
• Paperless Champion achieving 100% target 2 years in a row with zero budget in 2019
Company industry:
Tourism, Museum, & Cultural
Job role:
Information Technology

Senior Manager IT Applications

October 2015 - November 2018

Central Services of the Higher Colleges of Technology

Abu Dhabi, United Arab Emirates

October 2015 - November 2018

Responsible for smooth rollouts across campuses around the UAE for all related IT Applications projects:
Banner ERP (SIS & Admin)
IT in-house Applications Development
Business Intelligence (SAP Business Objects and Tableau
Centralized Exam Scheduling, ARIS, Curlicue, ImageNow, Syllabus Plus and other Academic Applications
Project Lead on HCT’s Integrated Digital Campus
IT Tendering Technical Committee Member
IT Advisory Board Committee Member
Information Security Steering Committee Member
Information Security lead investigator
Technical Studies Program Committee Member

Some of the Success stories:
Banner 9 Implementation (SIS & Admin)
Successfully lead the participation of HCT in GITEX 2016 startups
DLP Implementation
IT Awareness Campaign
ISO 27001 ISMS Implementation Certification
IT Security Policy
Company industry:
Public Administration
Job role:
Management

Head of Planning & Development / Head of IT Applications

January 2014 - January 2015

Ministry of Environment & Water

Dubai, United Arab Emirates

January 2014 - January 2015

Official Spokesman of the Ministry
Managing production and projects for all applications including; smart services, Laboratory, Information Management System, Website, Intranet, E-Correspondence and others.
Head of the Smart Government Program Team
Leading new initiatives with the Applications Project Team
Established and responsible for the IT Project Management Office (PMO)
Leading the IT Governance and IT Excellence
Head of the Drones Project Team
ISO 20000 Team Lead
Contributed to Sheikh Mohammed Bin Rashid Government Excellence Award 2014
Achieved 100% in the level of commitment to the e-transformation of services provided by the Ministry (2014 TRA Award)
Company industry:
Public Administration
Job role:
Information Technology

Project Manager

May 2011 - December 2013

Dubai Trade FZE

Dubai, United Arab Emirates

May 2011 - December 2013

Managed projects and demands for the organization across various business units of Dubai
World, with responsibilities being but not limited to:
RFPs Issuance and vendors evaluations
Managing the Federated Single Sign-on project for Dubai Trade Portal
Managing the implementation of IBM B2B Sterling project
Managing the Dubai Trade contact center upgrade
Annual CAPEX budgeting for the whole organization
Working with the Emirates Competitiveness Council to improve UAE's rank in the World Bank report of "Ease of Doing Business”

Proud Achievements:
Successfully completed ERP Implementation project for Dubai Trade
Successfully completed Insurance E-Services phase 2
Led business process improvements and new e-services
Collaborated with all of Dubai Customs departments towards initiatives and projects
Contributed in organizing the E-Services Excellence Awards Ceremony hosted by Dubai Trade
Company industry:
Other Business Support Services
Job role:
Information Technology

Project Manager

November 2009 - May 2011

Emirates NBD PJSC

Dubai, United Arab Emirates

November 2009 - May 2011

Managed the production environment as well as projects for the brokerage and IPO sections
Managed all related brokerage projects that were assigned to business units including; ENBD Securities, Emirates Islamic Financial Brokerage and ENBD Securities KSA
Led the Brokerage/IPO team consisting of Business Analysts, System Analysts, support engineers and developers.
Liaised with IT departments of local stock markets and vendors
Worked in line with the Securities and Commodities Authority in the UAE
Ran and delivered projects as per PRINCE 2 methodologies and the bank PMO’s guidelines
Ran board meetings and weekly project update meetings
Managed Initial Public Offerings (IPO) development
Acted as the Domain Manager for the Corporate and Investments sections in IT
Company industry:
Banking
Job role:
Information Technology

Project Coordinator

November 2008 - November 2009

Dubai World

Dubai, United Arab Emirates

November 2008 - November 2009

Started as a project coordinator in 2009. My role involved leading and managing small to medium projects and assisting Senior Project Managers in large projects.
Budgeted the department’s expenditures
Successfully managed to minimize the running costs of the department by 50%
Completed the infrastructure datacenter project for Downtown Jabel Ali Limitless Building 4
Completed Cisco phase III Migration, Black Diamond Decommissioning and Project Management Audit projects
Coordinated in Dubai World Cisco DMZ migration Project
Provided training and support for PPM solution (Project and Portfolio Management)
Company industry:
Public Administration
Job role:
Information Technology

Senior System Analyst

May 2007 - November 2008

Emirates Bank International

Dubai, United Arab Emirates

May 2007 - November 2008

My role involved assisting in project management, and providing direct support for the brokerage
houses. Objectives were:
Lead brokerage application development projects
Lead Emirates International Securities IT team
Manage relationships with the vendors
Test and deployed new applications and system upgrades
Support internal customers with the brokerage applications
Company industry:
Banking
Job role:
Information Technology

Computer Engineer

June 2006 - June 2007

Dubai Financial Market

Dubai, United Arab Emirates

I found this job using Bayt.com

June 2006 - June 2007

Administered the trading and database platforms
Supported the brokers on their Order Management Systems through FIX and MDF protocols
Maintained the production and test servers
Tested and implemented new versions of the trading platform
Company industry:
Financial Services
Job role:
Information Technology

Education

Amercian University in Dubai

May 2010

May 2010

Master's degree, Marketing Concentration

United Arab Emirates

GPA (point): 3.12 out of 4

GPA (point): 3.12 out of 4

Higher Colleges of Technology

May 2008

May 2008

Bachelor's degree, Computer Network Technology

United Arab Emirates

GPA (point): 3.23 out of 4

GPA (point): 3.23 out of 4

Skills

Project Management
Expert
Project Management
Expert
Network Technology
Expert
Network Technology
Expert
Annual Budgets
Expert
Annual Budgets
Expert
Production
Expert
Production
Expert
Securities
Expert
Securities
Expert
BUSINESS INTELLIGENCE
Intermediate
BUSINESS INTELLIGENCE
Intermediate
Customer Experience
Intermediate
Customer Experience
Intermediate
Digital Transformation
Intermediate
Digital Transformation
Intermediate
Customer Service
Intermediate
Customer Service
Intermediate
Information Security
Intermediate
Information Security
Intermediate
CRM
Intermediate
CRM
Intermediate
Project Management
Expert
Project Management
Expert
Network Technology
Expert
Network Technology
Expert
Annual Budgets
Expert
Annual Budgets
Expert
Production
Expert
Production
Expert
Securities
Expert
Securities
Expert

Languages

Arabic
Expert
English
Expert