Field support engineer
Automated Systems Co.
Total years of experience :16 years, 1 Months
• Installation & Configuration of hardware and peripheral components like disk drives, printers, keyboards and monitors.
• Load software packages such as networking components, operating systems and office applications.
• Coordinate with network services and information systems groups.
• Update on status updates to manager and users through voice mail, email and in-person communication.
• Connect users to networks and train on facilities and applications.
• Install, repair and conduct preventive maintenance of personal computer by providing technical support.
• Troubleshoot software and hardware failures and determine network problems.
• Diagnose and resolve incidents using documented procedures to perform responsibilities.
• Workaround if incident cannot be resolved.
• Configure PCs and laptops, problem ticket resolutions and track problems using Remedy system.
• Troubleshoot through phone hardware and software and engage technical resources to resolve.
• Receive and prioritize issues and forwards using escalation procedures.
• Development and Implementation of Custom Software- POS, Accounts, Purchase, HR
• Server Installation, RAID Configuration, System configuration & Implementation
• Database Administration - Data backup & Recovery
• Maintenance & Support- DB, POS & Applications- Remote Desktop, On-Site support
• Franchise technical support - Bahrain, UAE, Saudi Arabia
• Infrastructure Maintenance, Devices & Peripheral Installation
• Office Administration and Record Keeping
• Hardware & Software Implementation - Network printers, Biometric Devices, CCTV
• Digital Marketing - Web, email, print & Social Media Advertising
• Inventory tracking and reporting
• Sales - Data analysis and report - Contributing decision making process
• Troubleshooting and Technical support
• Manage Purchases based on Budget and Assist Operation as required
• Hardware & Networking - Installation and Configuration
• System Maintenance; Technical Support
• Devices and Automation
• Analysis, Finding, Maintain the record in excel
• Cloud Based - Remote server Maintenance
• Regular Backup and system security
• 2D, 3D - Modeling designing and Producing Data Sheet
• R&D on Solar Power based Reverse Osmosis System
• Support Sales & Marketing using Information Technology
• Erection, commissioning & installation of Cut-to-Length Plant
• Installation, repairs and maintenance of Electrical & Automation systems and Switchgears
• Collaborated with mechanical engineers to troubleshoot and resolve running plant issue
• Worked efficiently on installation, maintenance & repairs of overhead trolley, HVAC transformers, relay panels and PLC programming Modules
• Attended Training Session on Relay Coordination Techniques
• Completed Training on Programmable Logic Circuit (PLC)