Digital Project Manager
ADNOC Distribution Company
Total years of experience :14 years, 5 Months
Developing detailed designs, plans, and monitoring progress as well as writing up reports.
Conducting research on market trends and how to use social media for advertising.
Develop and compile PMO reports to record and standardise execution of projects.
Identify obstacles and provide valued recommendations to attain organisational benevolence.
Supervise CRM implementation project to maintain and improve customer services.
Retain relationships with VICs to assure long-term commitments and stability for company.
Drafted two tenders for AR and CRM to enhance business growth without compromising quality standards
Lead the strategic development and evolution of Al Wahda Football Club to be the destination club of choice
Negotiate different sponsors and advertisers on commercial propositions
Manage campaigns for major events through various digital channels
In accordance with the vision of His Highness Sheikh Khalifa, Abu Dhabi Digital Authority (ADDA) is leading the future of
Abu Dhabi to enrich lives and multiply impact by enabling, supporting and delivering a digital government that is proactive,
personalized, collaborative and secure. Here, I worked as Digital Literacy Management Analyst and my key responsibilities
included:
* Interfaced and communicated with government employees
to inculcate digital literacy initiatives and workshops.
* Directed and assured quality for mock trainings to evaluate
courses and transformed content with appropriate changes.
* Transitioned government services to TAMM platforms by
spearheading TAMM project.
* Administered SLA’s and vendor contracts to sustain service
excellence and durability.
* Monitored customer feedback to infer project
responsiveness rate and ensure satisfaction.
consolidation project.
As an integral part of CityGuard project, I:
o Worked as Project Manager for mobile
application that enables locals and visitors of
Abu Dhabi to report and register complaints
about public safety, consumer protection, or
any misfortunate event and incidents directly
to authorities and government officials.
o Won ‘Best Mobile Application in GCC’ award
for its innovation and technological
development.
PROJECTS & ACHIEVEMENTS
Verified validity and feasibility for three POC
projects related to robots and digital AI.
I introduced and implemented Sprinklr which is a
unified platform for all customer-facing functions
to facilitate marketing group to achieve
performance analytics about insights of social
media platforms.
Delivered project within three months along with
cloud library creation to train and mentor
employees.
PROJECTS & ACHIEVEMENTS
Arranged Hacking & Protection Training
Workshops to deliver knowledge about hacking
terminologies and techniques used by hackers to
access servers along with implementation
strategies to protect company’s critical
infrastructure from external attacks.
Conducted 12 workshops in one year for
government employees and officials.
ADCB is the third-largest bank in the UAE in terms of balance sheet size and offers a range of commercial and retail
banking services to its customers. Here, my key responsibilities included:
* Personalized service over the telephone to customers on banking products, accounts, and services enquiries in an
effective and efficient manner.
* Handle email enquiries and live chats.
* Understand customers' needs and provide appropriate/ customized solutions.
* Identify cross-sell opportunities during customer interaction.
* Gather customers' feedback and provide timely feedback to the Team Lead on issues for improvement.
ACHIEVEMENTS
• Delivered total of 8 policies and
increased satisfaction rate up to
85% from 40%.
• Slashed call handling time by 25%
and solving time by 50%.
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