Field Support Engineer
Hilti
Total years of experience :4 years, 10 Months
*Evaluated and assessed client requirements and applied technical knowledge to prepare proposals
*Trained colleagues and provided technical information to complete their tasks and eliminate roadblocks
*Prioritised challenging situations and engaged in disputes to settle client complaints equitably
*Persuaded clients on features and benefits of our products, ultimately winning a major contract and exceeding monthly targets by 15%, successfully growing the clientele in Northern Emirates region
*Managed a team of software developers to design a website to place orders online, reducing the time for processing orders and establishing an automated order process
*Documented daily activity records and opportunities for senior managers to analyse
•Calculated heating and cooling loads using HAP Software to facilitate building requirements
•Evaluated and completed feasibility study of design options including costing
•Inspected and identified problems from site visits and documented a report, detailing the problem and suggesting possible solutions
•Oversaw site activities to ensure quality of work is in compliance with approved shop drawing and specifications, collecting daily progress reports from site supervisor to update the project engineer
•Ensuring the HVAC ducts, fittings, accessories and chilled water pipes, fittings, accessories are available and approved by Inspection department prior to installation
• Modules Included: Computational Fluid Dynamics, Heat Transfer and Design, Renewable Energy, Finite Element Methods, Precision Engineering, Dynamic Analysis of Mechanical Systems and Systems Modelling Simulation. • Awarded MSc Merit ( First Division ) PROJECTS • Designed a 10-kW prototype hybrid refrigeration system combining adsorption refrigeration and vapor compression refrigeration. Conducted performance tests and analyzed the results to improve cooling capacity and COP of the refrigeration system, summarizing the results in a technical report • Remodelled the design of shift fork, used in automobile transmission using Nonlinear FEA Methods , reducing weight and conserving the axial rigidity. Presented the optimized design to my peers and documented a report
• Modules Included: Design of Machine Elements, Production Techniques, Control Systems, Power Plant Engineering, Fluid Mechanics, Computer Aided Design and Operations Research. • Third Year Result: GPA of 7 (on scale of 10) Fourth Year Result: GPA of 7.5 (on scale of 10) PROJECTS • Studied heat release analysis of Diethyl Ether and Diesel fuel in CI engine and conducted performance tests to investigate the emission profiles of standard CI engine. Drafted a report to demonstrate reduction in emission. • Researched surface protection technologies to prevent corrosion in industries and presented the information in a seminar