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Saif aldin Bassiouni, Operations Manager

Saif aldin Bassiouni

Operations Manager·E-Tronic (Samsung Agent in Egypt

United States

Diploma, culinary and restaurant management

Work experience

Total years of experience: 19 years, 6 months

Operations Manager

January 2011 - Present

E-Tronic (Samsung Agent in Egypt

Cairo, Egypt

January 2011 - Present

Managing operations procedures in all retail stores
Sales analysis and forecasting
Maintaining good customers care & relations
Building a full range of references for different segments
Managing and training Sales force
Setting sales targets
Sourcing for new retailers and Vendors
Managing and supervising warehouse

Company industry:
Retail & Wholesale
Job role:
Management

restaurant manager

January 2020 - March 2024

Cairo Restaurant and Cafe

California, United States

January 2020 - March 2024

Recruit, hire, train, and coach over 30 staff members on customer service skills, food & beverage
knowledge, sales, and health & safety standards.
· Reduced costs by 7% through controls on overtime, operational efficiencies, and reduced waste.
· Consistently exceed monthly sales goals by a minimum of 10% by training FOH staff on upselling
techniques and by creating a featured food and beverage program

Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Retail Sales Manager

January 2010 - January 2011

Moon Stone

Cairo, Egypt

January 2010 - January 2011

• Managing Sales force in all retail Stores
• Sales analysis and forecasting
• Sourcing for new retailers and Vendors
• Negotiating new contracts and old ones
• Sales promotion
• Setting sales targets
• Sales team training

Company industry:
Retail & Wholesale
Job role:
Sales

Purchasing Manager

January 2007 - December 2010

Omar Effendi

Cairo, Egypt

January 2007 - December 2010

DIY, Out Door, Floor Mats, Safe box (Sections)
Sourcing products and Suppliers.
Negotiate with suppliers, prices and promotions.
Implementing the section in the stores respecting the Plano-grams and standards.
Managing Stocks and Margin.
Target stock per family.
Increase of sales month to month.
Family evolution and covering days of stock
Renting free space in stores (Floor Mats - Water filters)

Company industry:
Retail & Wholesale
Job role:
Sales

Education

institute of culinary arts LA

January 2024

January 2024

Diploma, culinary and restaurant management

United States

The Egyptian Higher Institute For Tourism and Hotels

September 2001

September 2001

Bachelor's degree, General Tourism

Egypt

GPA (percentage): 72%

GPA (percentage): 72%

Skills

Sales Targets

Expert

Teacher Training

Expert

Team Leadership

Expert

Purchasing Management

Expert

Team Management

Expert

• Microsoft Office (Excel, Word, Power Point)

Intermediate

Food Safety

Expert

Catering

Expert

Restaurants Management

Expert

Customer Service

Expert

Sales

Expert

Training

Expert

Leadership

Expert

Management

Expert

Sales Targets

Expert

Teacher Training

Expert

Team Leadership

Expert

Purchasing Management

Expert

Team Management

Expert

Languages

English

Native Speaker

Arabic

Native Speaker

Memberships

PADI

Dive Master

October 1998

Training and Certifications

Certifications
ServSafe
Dec 2023

Hobbies and interests

Scuba diving

Dive Master

photography

professional photographer