Saifan Khan

• Managed a large-scale fleet of 450+ drivers, ensuring shift booking compliance and 26/27-day monthly availability.
• Spearheaded the violation appeal process by drafting formal escalations and evidence to recover deductions and
protect KPIs.
• Liaised with account managers to resolve technical shift booking errors and secure manual shift releases.
• Troubleshot critical field issues, GPS technical failures and vehicle emergencies to minimize delivery downtime.
• Monitored real-time delivery performance and implemented strategies to increase order volumes.
• Coordinated with vehicle and warehouse departments to manage fuel allowances and essential safety gears.
• Administered monthly payroll communication by briefing couriers on earning calculations and incentive.
• Compiled comprehensive daily operational reports for the management to facilitate data-driven decision-making.

• Patrolled sites to ensure adherence to quality standards by conducting inquiries regarding order timeliness and
identified root causes of delays to improve service delivery standards and report issues to the management.
• Verified order accuracy and resolved issues on-site while maintaining food safety standards.
• Interviewed and trained 100+ drivers with company policies, safety protocols and efficient delivery practices.
• Processed and verified all incoming driver documentation, ensuring 100% accuracy.
• Inspected driver uniforms, personal hygiene, GPS spoofing, unauthorized third-party apps and tools, account
manipulation, addressing issues proactively to uphold company image.
• Compiled detailed reports and liaised with the logistics department to facilitate timely resolution.

• Directed daily FOH and BOH operations, staffing, and service quality for a high-volume branch.
• Managed inventory, supplier coordination, and food cost control across multiple delivery platforms.
• Ensured adherence to ISO standards and maintained high hygiene and performance levels.
• Oversaw both front-end and back-end POS system operations.
• Led weekly team meetings to enhance food quality and customer satisfaction.
• Resolved customer service issues and managed prompt communication across all channels.
• Monitored delivery performance and implemented process improvements to optimize timing.
• Supervised equipment maintenance and staff training on product quality and safety protocols.
• Implemented standardized procurement and warehouse procedures, including FIFO and monthly inventory.
• Negotiated supplier pricing and reconciled monthly financial statements with full accountability.
• Managed financial reporting (P&L and petty cash) and coordinated large-scale catering events.
• Collaborated with the head chef on recipe management and food costing to maintain inventory standards.

• Developed purchasing strategies and managed supplier relations, contracts, and price negotiations.
• Oversaw warehouse operations, inventory levels, and documentation to support food service operations.
• Maintaining the supplier database, purchase records, and related documentation up to date.
• Coordinate with related department managers to monitor inventory and determine supply needs.
• Coordinating with inventory control to determine and manage inventory needs.
• Managing the maintenance or replacement of kitchen equipment, dining furniture, office devices and shelving units.
• Ensuring that all procured items meet the required quality standards and speculations.
• Preparing cost estimates and managing budgets with the guidance of the finance team.
• Managing events, catering, and live food trucks.

• Receive and process delivery orders via website, phone, and text.
• Assign nearest drivers to ensure fast, efficient service.
• Support drivers with customer communication and issue resolution.
• Record and update delivery charges, fuel, maintenance, and office expenses.
• Manage petty cash, collect driver payments, and deposit weekly.
• Schedule drivers and dispatchers based on operational needs.
• Monitor delivery times to evaluate and improve driver performance.
• Allocate orders by area to optimize time and fuel usage.
• Provide route guidance to drivers when required.
• Handle customer inquiries and resolve service issues.
• Coordinate vehicle repairs and maintenance with garages/workshops.

• Manage inbound calls, identify needs, and resolve issues effectively.
• Conduct outbound calls to meet sales targets.
• Explain account deductions clearly to customers.
• Update customer records accurately.
• Activate or deactivate services per customer requests.
• Conduct survey calls and update system records.