Assistant Manager IT BSS Operations
Zong CMPAK
Total des années d'expérience :7 years, 3 Mois
1. Leading and managing a team of BSS/OSS professionals, including assigning tasks and responsibilities, setting performance expectations and providing guidance and mentoring.
2. Overseeing the design, development, and implementation of BSS/OSS systems and processes.
3. Manage the delivery of new products/price-plans/credit-class/discounting configurations to support new offering in market.
4. Risk management, development of mitigation plan and ensuring its end-to-end implementation.
5. Ensuring that all BSS/OSS projects are completed on time and within budget, and that they meet the needs and expectations of stakeholders.
6. Monitoring and reporting on project progress and performance, identifying and addressing issues and risks as they arise.
7. Communicating project status and progress to stakeholders, and maintaining relationships with key partners and vendors.
8. Collaborating with cross-functional teams to ensure that BSS/OSS systems are integrated effectively with other systems and processes.
9. Providing technical expertise and guidance to team members, and staying up-to-date with the latest developments in BSS/OSS technology.
10. Providing training and support to end-users and other stakeholders to ensure that BSS/OSS systems are used effectively.
11. Continuously looking for opportunities to improve the BSS/OSS systems and processes in place.
12. Assessing and evaluating the performance of team members and providing feedback to improve performance.
1. Postpaid Billing.
2. Monitoring and health check of BSS System’s all BSS nodes. Ensuring optimal performance of all system services.
3. Escalation to responsible person/department for issue resolution.
4. 2nd Level Customer Support.
5. Vendor management for complaint resolution.
6. Hourly Reporting to management.
7. Revenue Reports reconciliation with DWH, to precise reporting to revenue departments.
8. Daily Operational Activities.
9. Monitoring network connectivity to achieve uptime SLA with all NE’s.
10. Mediation Monitoring and checking file delivery status.
11. Internal and External complaints resolutions and Trouble Ticket handling.
1. Monitoring and ensuring network and system’s uptime.
2. Installing, supporting and maintaining hardware and software resources. Including virus protection, setting up user accounts, permissions and passwords, monitoring network usage.
3. Providing IT solutions to business and management problems.
4. Ensuring that all IT equipment complies with industry standards, analyzing and resolving faults, ranging from a major system crash to a forgotten password, undertaking routine preventative measures and implementing, maintaining and monitoring network security.
5. Providing training and technical support for users with varying levels of IT knowledge and competence, supervising other staff, such as help-desk technicians, planning and implementing future IT developments and undertaking project work.
1. Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
2. Sets up and configures desktop computers, peripherals and accounts assigning security level;
3. Installs software and installs and repairs hardware and peripherals;
4. Tests programs;
5. Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
6. Maintains systems, databases and web pages;
7. Administers user accounts;
8. Designs and produces basic reports;
9. Sets up and submits production jobs and edits and debugs computer output;
10. Transfers computer files between platforms;
11. Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.