Operation Manager
NMC Hospital
Total years of experience :26 years, 5 Months
• Provide leadership, planning, staff management, patient management, and operational oversight so that the practice can achieve its goal of providing superior customer service to our clients and excellent medical care to our patients.
• improve the Hospital's patient care and customer service
• Provide leadership, planning, staff management, patient management, and operational oversight so that the practice can achieve its goal of providing superior customer service to our clients and excellent medical care to our patients.
• improve the Hospital's patient care and customer service
• work collaboratively with the accounting and front desk operations teams to ensure effective operations
• implementing policies and guidelines in accordance with compliance regulations
• involved in all staffing decisions of each section, cross-training, and review and resolution of personnel scheduling issues
• Demonstrate judgment and self-sufficiency in effective problem solving while serving as the administrative and operational resource for the hospital
• Admission and discharge of Patients
• Accurate billing; receiving and balancing of payments.
• Handle calls, complaints and messages; assist callers with necessary information about the hospital, take appointments.
• Act as source of information about hospital/clinic services, policies and rules.
• Monitoring new staff .
• Rendering and dispatch of accounts.
• Collection of outstanding bills.
• Getting Insurance approvals.
• Handling correspondence with insurance companies.
• Handling insurance and patient queries on all bills.
• Prepare cost estimates mainly for various out-patient and in-patient cases.
• Assists the Insurance coordinator to take approval for currently hospitalized cases to aid the smooth discharge process.
• Provide advice on various insurance policies and coverage to external and internal patients.
• Communicate effectively between doctors and Insurance companies when further information is requested.
•Provides information in response to queries about the hospital's services, handle and resolve complaints.
•Handle in reception and billing.
•Manages doctors' appointments and schedules via the Hospital Information System.
•Directs patients and visitors to appropriate areas.
•Handles telephone calls and messages; assists callers with the necessary information about the hospital.
•Handles parcels/envelopes left for patients, doctors and executives.
•Generates timely and accurate bills, receipts and refunds.
•Collects cash, updates patients' accounts, attends to all formalities regarding admission and discharge of in-patients including accident and emergency cases, and patients' further deposits and interim bills.
•Checks the eligibility of credit customers.
•Checks for limits, if any, for corporate clients and also for covered or uncovered treatments.
•Checks for pre-authorization of specific treatments whenever required.
•Generates cash summary and reports.
•Prepare monthly outstanding report
•Coordinate with international patient relation & follow up with international insurance for guarantee of payment letter
•Prepare roster for staff
•Check the coverage network of the insurance
•Check validity of insurance card
•Update the billing instructions and prepare credit card authorization if required on the hospital system
•Scan the claim form for insurance department for approval
•Prepare insurance report at the end of the day
•receive reservations for accommodation from clients, either in person or by telephone, fax or email
•Check in and out ( take guests' details and allocate their rooms )
•inform guests about the hotel facilities, policies and procedures
•provide tourist information to guests
•make reservations for sightseeing tours, desert safari .. etc.
•deal with enquiries and requests from guests
•place guests' possessions in a safe if requested
•calculate guests' bills and issue receipts upon payment
•Credit risk report and travel agency report and check it
•Checking arrival list and billing details
•perform cashier duties, cash travellers cheques and exchange foreign currency
Night auditing and credit card report of the hotel
•Making city ledger for group check in and flow up
•Credit risk report and travel agency report and check it
•Up date guest profile on system
•Checking arrival list and billing details
•Monitoring new staff
Front Office Duties and Guest Relation
Reception
Customer Service
Arrange transportion
Duty traval for emplyees
handling receiption
As trainee covering the following sectors reception n cashier telephone operator
MBA Geneva Business School in Association with Lincoln University in Switzerland
certified hospitality supervisor from the american hotel &motel association
high diploma in tursim and hotel industry after studing three year in the college
high cecondary school