Front Office Executive
Chairmen Hotel
Total years of experience :4 years, 2 Months
Presently being employed with Chairmen Hotel, Doha, Qatar as a front office executive from 1st Oct, 2017 till date.
Following are my responsibilities but not limited to:
• Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
• Wrote reports and correspondence from dictation and handwritten notes.
• Supplied key cards and building access to employees and visitors.
• Received and distributed mail in a timely manner.
• Responded to guest complaints or support requests and conducted analysis on request rates to determine customer satisfaction
• Registered new guests, recorded information and inputted data into internal system, updated room capacities and vacancies
• Facilitated checkout for guests, relayed information on checkouts to cleaning department
• Managed incoming phone calls, recorded guest requests and fulfilled guest needs
• Assisted guests with check in including confirmation of booking, room readiness, and offered marketing promotions
• Maintained financial records of weekly cash flow, weekly bookings and vacancies, and expenditure reports
Reservation Officer - Presently being employed with Golden Ocean Hotel, Doha, Qatar as a Reservation Officer from 25th Sep, 2016 to 24th Sep, 2017.
Following are my responsibilities but not limited to:
• Making new reservations, modifications and cancellations in reservation system on guest’s request as per hotel policy.
• Adjusting reservation dates as requested and make alternate arrangements
• Answering customer's queries on mails/ calls and updating information in the software accordingly
• Suggesting customers about the package plans and hotel services
• Explaining rules and procedures of canceling reservation to the guests
• Ensuring maximum occupancy of the hotel with prompt and courteous services
• Collecting all the advance payment for advance purchase, booking or mark credit card if it is invalid
• Ensuring all the no show payment after day close in reservation software
• Updating the status of previous day check-in after day close in reservation software
• Ensuring all the no show payments and cancellation fees after day close in reservation software
• Sold-out room reservations and made changes to existing reservations in a knowledgeable and timely manner
• Managing inventory in smart and efficient manner to maximize sales.
Office Staff - Worked as a Secretary and Office Admin at Bleistein Enterprises, Doha, Qatar from 01.07.2014 up to 30.07.2016.
Following were my responsibilities but not limited to:
• To prepare, calculate and verify invoices and timesheet for workers and site staff
• Worked with MS Excel Worksheet and computer specialist for office works
• Operated the Reception work of the company.