sain mustaqueem

• Installed, configured, and maintained Windows operating systems, Microsoft 365, Outlook, and
business applications to ensure smooth day-to-day operations via AnyDesk.
• Managed user accounts, password resets, and access permissions using Active Directory and basic
Azure Active Directory (Azure AD).
• Diagnosed and resolved LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues to
minimize system downtime.
• Familiar with cloud platforms and collaboration tools including Microsoft Teams, Google Workspace,
OneDrive, and SharePoint.

• Diagnosed and troubleshot hardware, software and network issues.
• Installed, configured and maintained computer systems and network connections.
• Monitored system performance to identify potential issues.

• Provided exceptional customer service when responding to help desk requests, maintaining
professionalism at all times.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Configured hardware, devices, and software to set up work stations for employees.