saja nairoukh

• Ensure the implementation of AHS/Menzies Training and Development Policy.
• Conduct the annual training needs analysis and establish an annual training plan.
• Prepare the monthly training plans.
• Produce monitoring reports showing station compliance against the training plan on a quarterly basis.
• Ensure timely delivery of all training programs.
• Maintain accurate training records for each employee.
• Coordinate and facilitate the station trainings.
• Deliver training in the area of his/her specialization.
• Perform internal Quality/Safety observations when required, as part of the quality team.

• Establish local operating procedures.
• Establish the station training needs.
• Train the trainer.
• Any other function related to training, quality and safety.

To carry out all Ground Handling related activities as directed by the Company through its policies, procedures and training to facilitate the success of the operation in which you have been trained, including the following:

 Fully comply with and implement all Company policies including:
o Health & Safety
o Training
o Equal Opportunities
o Harassment
o Data Protection
 Adhere to and implement the Airport Operator’s and AHS policies and directives.
 Fully comply and adhere to customer airlines, AHS and all operational manuals provided by the company and acknowledge through Read Understand and Sign documents.
 Attend Initial and refresher trainings arranged by the company.
 Report all incidents, accidents and injuries to the Quality / Safety department.
 Report to duty as per pre arranged roster, and comply with the attendance reporting procedure.
 Comply with the company uniform standards and grooming policy.
 Attend briefings and de-briefings arranged by the company.

Health, Safety and Security

Establish and maintain a safe working environment for employees and customers to comply with Company policy and health, safety and security regulations.

Promote a culture of safe working within the Company.

Passenger handling agent (Responsibilities):
•Holding gate and making sure that only the passengers of the assigned flights are entering the gate.
•Check for the boarding pass and the ticket.
•Making sure that the ticket of the right sector.
•Board passengers into the plane by a specific procedure that guarantees smooth boarding.
•Counting tickets and preparing clearance sheet includes information about the flight, the tickets and the excess weight.
•Making announcements for passengers to declare beginning of boarding and direct them to the right gate
•Making sure that gates are open for arriving flights.
• Taking after the general appearance.
• This job demand a great attention and to be accurate and alert.
• Fulfilling the job in the assigned time and it must not exceed it.

Baggage services agent (Responsibilities):
•Handling people who arrived from their flights with lost baggage by making claims.
• Handle unclaimed baggage, and forward them to the right destination.
• Register found properties other than bags and control them.

•Promote sales and services to customers.
•Develop and implement sales and service tools.
•Respond to customer needs and requirements.
•Promote products to sell in big chain stores.
•Deliver customer services in a courteous manner.
•Plan and schedule visits to point of sales to promote products.

•Telephone: answer all telephone calls and patch them through to the appropriate extensions.
•Reception: greet all visitors, signing for deliveries, receiving and distributing mail, and keeping the reception area tidy.
•Office supplies: order all the supplies needed to run an efficient and professional office and making sure goods are ordered before they run out.
•Filing: organize the mounds of paperwork. Develop a comprehensive and easy-to-follow filing system for invoices, receipts, client information, and other important documents.
•Meeting planning: planning of on-site and off-site meeting arrangements.
•HR management : overseeing the recruitment of new staff sometimes including training and induction;
•Delegating work to staff and managing their workload and output
•Responding to customer enquiries and complaints
•Attending conferences training and tenders.