Customer service specialist
Crystel
Total years of experience :0 years, 7 Months
-Respond promptly to customer inquiries via multiple channels (phone,
email, chat).
-Resolve issues and complaints efficiently to ensure customer satisfaction.
-Process orders, track shipments, and handle returns/exchanges.
-Provide technical support and guidance when needed.
-Maintain accurate records of customer interactions in CRM systems.
-Offer personalized product/service recommendations.
-Escalate unresolved issues to appropriate channels.
-Provide valuable feedback to improve products and services
Conducted an in-depth analysis of corporate mergers.
-Executed internal audits to evaluate operational efficiency.
-Risk management.
-Applied diverse Excel and Word skills.