Customer Service Executive
Belhasa Driving Center
Total des années d'expérience :10 years, 11 Mois
- Resolve customer concerns while cultivating positive customer relationship.
- Track customer package requests and assisting with delivery solutions, facilitating package investigations.
- Check packages and ensures that special requirements for international shipments and dangerous goods are met.
- Package processing and delivery on front desk.
- Arrangement of pick-ups and deliveries.
- Provide a personalized customer experience through easy, quick and enthusiastic interactions that allow our customer’s to accomplish their goals.
- Respond promptly and answer/resolve customer inquiries and complaints.
- Work with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Kept records of customer interactions and actions taken, including - transactions, comments, inquiries and complaints.
- Communicate directly with customers by phone, electronically and face to face.
- Meeting team leader to discuss possible improvements in customer service and company’s services.
- Learn about products and services and kept up to date with changes.
- Do other assignments specified by the Operations Supervisor and Team Leader.
- Design and develop standard operating methods to manage logistics operations efficiently.
- Ensure accountable, timely and cost-effective release of peacekeeping cargo along with personnel.
- Coordinate and present logistics support to ongoing operations.
- Ensure logistics requirements.
- Develop reports on material and personnel movements and various operational logistics problems.
- Guide and oversee performance of new and junior logistics officers.
- Shipment/ Cargo Booking, Delivery, Inventory Management
- Fleet and staff Management
- Sales and business development, seeking new customers.
- Provide information about company, structure and its services from first to end.
- Coordinating with different departments in order to accomplish smooth service delivery.
- Deal directly with customers either by telephone, electronically or face to face
- Handle and resolve customer complaints and Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verification and set up new customer accounts (DMC’s)
- Manage customer’s data in Loyalty programs (DMC’s & DCCH’s)
- Follow up on customer interactions.
- Provide feedback on the efficiency of the customer service process
- Work with customer service manager to ensure proper customer service is being delivered.
- Handing Cargo bookings, delivery’s, dispatching and tracking of consignments.
- Suggests management for rescheduling of current and new outlets
Specialization in Marketing
Specialization in Marketing
