Branch Manager
HDFC BANK
مجموع سنوات الخبرة :15 years, 5 أشهر
Consecutively Two times Audit has been rated best in operations, lending, product sales. customer service, and security and safety in accordance with the Bank's objectives.
Exemplary performance was achieved in TPP & cross sell for Both the years and has been awarded.
Accountable for day-to-day operations of the branch and assisting the Cluster head of Regional Branch Services with managerial, and administrative functions. Maintains communication between staff and the Cluster Headof Regional Branch Services. Provides support, guidance, and training to staff.
Essential Functions:
•Maintains communication between the branch and management by preparing daily, weekly, and month-end reports regarding operations and productivity. •Formulates recommendations and provides feedback to management regarding operational policies and procedures.
•Maintains control over audit procedures to ensure compliance with controls. If weaknesses are identified, reports them to the Cluster Headof Regional Branch Services.
•Assists in ensuring that the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
•Monitors office activity, including number of transactions, loan volume, sales volume, etc.
•Holds responsibility for auditing all new membership cards and for compliance before cards are signed by the Branch Membership Chairman. Deviances from procedure will be documented by the Cluster Headof Regional Branch Services and reviewed with staff.
•Maintains knowledge of the Credit Union’s products and services in order to efficiently train and motivate staff to cross-sell.
•Provides training to staff in regard to operations and policies.
•Schedules, supervises, and motivates branch staff in an effort to maintain optimal member service satisfaction levels.
•Coaches staff to fulfill business plan goals.
•Assists in evaluating staff’s work performance by helping to prepare and deliver annual reviews and performing coaching sessions.
•Monitors quality of service for members, and ensures that employees are maximizing opportunities to sell products.
•Assists in managing the security and safety of the branch, by analyzing security and safety policies and procedures. Alerts staff of any changes.
•Assists in the interviewing, hiring and training of new tellers and member service team members.
•Represent, promote and Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales. Customer service, and security and safety in accordance with the Bank's objectives
Develops new deposit and loan business; provides a superior level of customer relations and promotes the sales and service culture through coaching, guidance and staff motivation; achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.
Provides leadership, training and supervision; delegates day to day operations to the Operations Officer or other branch personnel.
Responsible for attaining established Bank and branch goals through active participation in sales management and officer call programs.
Participates in community affairs to increase the Bank's visibility and to enhance new and existing business opportunities. perform duties in the absence of the Operations Officer or other such management capacities as directed by the Cluster Head
Acquisition Manager(HDFC BANK LTD ), (2009-2013) Rajahmundry, KAKINADA, TANUKU Branches
- Managing the High Net Worth customers, Improving the overall customer relationship, delivering reliable administrative support and customer service
- Achieving the Business targets assigned in terms of cross selling, enhancing and upgrading the HNW relationships by way of Acknowledging customers promptly and treating them in a courteous manner Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information
- Ensuring the highest levels of service to the HNW customers in the form of Maintaining a strong working knowledge of client portfolios / products with the company, Resolving customers’ queries within agreed authority Producing file notes after any client meetings, summarising any additional actions required, including follow-up calls, Contributing to the development of new products and services, based on customer feedback
- Financial planning & Investment Advise, With Sales activity planning, including reviewing existing customer files to identify sales opportunities Undertaking commercial negotiations Managing new business pitches Compliance with legal requirements, industry regulations, organisational policies and professional codes
- Sales targets spread across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, Online trading etc.
- One point contact for all requirements of HNW customers in the Branch
- Carry out activities to achieve cross-sell targets for FD/ LI. & TASAC Accounts
- Ensure sourcing of quality accounts by maintaining the depletion rate within agreed limits.
- Maintain and develop existing and new customers through planned individual account support with strict adherence to KYC norms.
- Liaise with the branch staff to aid business development.
- Monitor and optimize CSEs’ productivity and incentives earned.
- Managing manpower of 35 in these set of branches
- Recruit, manage, train and motivate CSEs according to company procedures and policies.
- Organizing training programs for Cse’s & TL’s to develop relevant knowledge and skills.
Responsible for Complete payroll & Retail banking solutions.
- Managing bulk uploads of salary & reimbursements and saving time by real time transfer and providing fallout report instantly which gives a total control of payroll
- Providing pay direct cards & corporate cards which is holistic approach to manage travel & entertainment expenses
- Involving customers in multiple banking channels such as net banking, mobile banking, and investments
- Facilitating for online investments, savings account and mobilizing deposits, banking for the family and mapping the wealth managers to premium employees.
- Managing a team of 24 members
- One point contact for the corporate like SATYAM Computers Ltd, GE India exports, MATRIX labs, DR.REDDY’S Laboratories , ITC and Wipro for their banking requirements and handling five branches and their related corporate.
- Analysing of MIS for understanding growth and finding out growth opportunities by doing trend analysis
- Interaction with CFO and HR heads for understanding their corporate banking requirement as a whole
- Conducting events for corporate for increasing the market share .and to get the cross sell product
Senior sales 0fficer GLAXO SMITHKLINE PHARMACEUTICALS LTD MUMBAI (2000-2007 September)While successfully launching new products, developed this territory “from scratch” .while also opening and stocking pharmacies in entire coastal belt;have distinguished myself as one the company’s top producers
Accountable for meeting doctors, fixing appointments, selling product benefits and closely tracking sales impact at retailers/pharmacists
Monitor stock positions, Manage a network of 25+ wholesalers/dealers liquidate stocks and conduct month-end meetings
As branch Manager Consecutively Two times Audit has been rated best in operations, lending, product sales. customer service, and security and safety in accordance with the Bank's objectives. Exemplary performance was achieved in TPP & cross sell for Both the years and has been awarded ICICI Bank Sales Manager at Hyderabad taken charge of corporate relationship from October 2007. In akshyatritiya contest I stood pan India No.3 In satyam manage to get helpdesk at its premises’ to serve better and to get the cross cell products. In just two months cracked the dormant relationships like South central Railway, Air force academy and , Infovision. GLAXOSMITHKLINE PHARMACEUTICALS DERMATALOGICALS at Rajahmundry taken charge from 2007,January to September 2007. In the first quarter itself introduced three new products and bagged a order from the institution. GLAXOSMITHKLINE PHARMACEUTICALS DECEMBER2006 DERMATALOGICALS at GUNTUR January2003 I was all India No.1 to achieve budget by October with a performance of 120%in 2005 consistently achieved targets and helped make the region an All India Top-by completeing the sales in October Was inducted into the prestigious GSK-STAR CLUB for 2005 was one of the company’s over all top performer in 2005 held at BANGKOK And was consistently the top performer for 2003-04-05 in my region and won six sales contests with monetary awards Responsible for promotion and sales for derma division, comprising of 67 products, across Guntur & Guntur district, report to Business Manager Accountable for meeting doctors, fixing appointments, selling product benefits and closely tracking sales impact at retailers/pharmacists Won a trip to DARZLING with family in 2004 as toper in the region Won a trip to play cricket with other region achievers at HYDERABAD CHENNAI & MUMBAI As part of product promotion in 2003 . Play a key role in budgeting and devising annual business plans Consistently achieved targets and helped make the region an All India Top-10 territory Received letters form senior management in appreciation of my performance